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We’re looking for someone with a strong scheduling background to help us launch a new scheduling product for transit agencies across the United States. This is a unique opportunity for someone who has a passion for scheduling, people, and making an impact at scale through a new product. This job will require a diverse set of skills which includes training new Remix users, helping them craft and analyze their scheduling outputs, ongoing problem solving, and helping guide our scheduling product roadmap.

Customer Success at Remix requires a variety of skills:

- Love of a fast-paced, dynamic environment

- An inclination for customer service

- A relentless desire to solve problems

- The ability to listen and engage others when teaching

- Empathy with our users, transit professionals

You'll be a good fit if:

- You’ve worked as a transit scheduler or scheduling consultant and have experience implementing(i.e. schedule changes, labor agreement discussions, operational improvements) - You understand scheduling from a technical to a theoretical perspective - You are passionate about scheduling and can explain it easily to unfamiliar audiences - You hear problems from others and have a burning desire to solve them - You can manage customer expectations when necessary - You have a fascination with communities of all sizes: large and small, rural and urban

What you'll do:

- Help us launch our first cohort of scheduling customers in the United States - Continually teach, advise, and challenge our customers to ensure their success - Work within our product to help generate schedules, sometimes under critical timeframes - Ensure our scheduling product roadmap aligns with the needs of transit agencies - Support other aspects of the customer experience such as training content and on-site events(we anticipate 20-40% travel) - Help guide the development and execution of our team’s overall success strategy

To apply, send your resume (or LinkedIn profile) and a few words on why you're the right person + what excites you about transit.

We are committed to a workplace that reflects the community we serve. We especially encourage women, people of color, and others who are underrepresented in the tech industry to apply.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.