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Title: Assistant General Manager
Company: First Transit
Location: Denver, Colorado
Job Status: Full-time
Job ID: 95591
Job Purpose: Responsible for operations including oversight of dispatch, supervisors and bus operators. Monitors employee performance, identifies safety issues, and addresses operational needs.

Major Responsibilities:

• Assumes first-line supervision of location employees. Ensures company policies and procedures are followed.

• Responsible for day-to-day operational oversight of location operations including scheduling, DOT compliance, and hiring of location operations employees.

• Schedules and monitors field supervision.

• Ensures drivers have the daily communication(s) necessary to perform their assignments.

• Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. Acts as back up member of Dispatch or Scheduling team.

• Develops manpower requirements for Dispatchers, Operators, and manages runcutting processes.

• Develops procedure manuals for Dispatchers, Road Supervisors and Drivers. Holds routine meetings with Dispatch, Scheduling and Field Supervision staff to respond to service issues and keep staff abreast of customer or company changes and requirements.

• Completes necessary daily and/or weekly reports for company and customer.

• Responsible for DOT compliance

• Oversees tracking and maintenance of employee attendance system, processes driver and operations staff vacation requests.

• Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, revenue/cost data, total work hours, total pay hours, customer complaint data, accident data, road call data, and other operations related functions.

• Recommends and disciplines operations personnel. Interviews necessary drivers and staff and completes customer complaint investigations.

• Informs General Manager of potential risks in the operation.

• Performs all other duties as assigned and may assist with other areas based on location needs.

• Implements management policies and makes decisions regarding proper enforcement

• Resolves customer complaints.

• Recommends actions to General Manager including personnel and discipline.

• Develops procedure documents.

• Other duties as assigned.

Minimum Education & Certifications Required:

Bachelor’s Degree and will consider experience in lieu thereof.

Experience & Skills Required:

• Three or more years of recent (within the last 5 years) and relevant direct experience managing the operations of regularly scheduled fixed route public transit service

• Accounting and detailed reporting experience.

• Firm understanding of DOT regulations

• Computer literate with working knowledge of Microsoft Office.

• Ability to effectively prioritize tasks and manage time effectively.

• Ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials, and general public.

• Work extended hours regularly, including weekends and holidays.

• Demonstrate regular and consistent attendance and punctuality

• Meet customer certification requirements in operations software and able to act as system administrator to assist resolving local user issues.

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