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Position Summary
The District is seeking an enthusiastic team player energized to deliver best-in-class service with excellent interpersonal and communication skills. The Manager will be an expert stakeholder who can balance competing priorities and schedules of internal staff and toll and transit stakeholders; foster goodwill among stakeholders within the agency and across the region; and is a leader and experienced program and client manager with a strong customer focus. This person will help set the vision, implement plans, and budget to operate the program.

Under general direction of the Director of Tolls and Revenue operations, the Programs Manager is responsible for overseeing the daily functionality and collecting revenue accurately especially for the Toll program and Clipper program. This position is responsible for leading the daily operations of the District’s toll and electronic fares programs to oversee activities such as contractual requirements, lead new/enhanced system improvements, and resolve current operational issues. In addition, this position is responsible for actively monitoring the daily transaction processing for transit, tolls, traffic and passenger volumes, revenue, and system budget and cost. The Manager will coordinate and work with other District staff responsible for system maintenance, technical functionality and customer issues to aid in uncovering and addressing system issues before they escalate. This position will identify and suggest program/policy improvements to the Toll program and Clipper program.

This position ensures technical systems perform per contractual requirements, project manages to deliver new/enhanced system features and oversees daily operations. This position is also responsible for identifying and resolving current operational, technical, policy, and programmatic issues. Active monitoring of daily transaction processing data for transit, tolls, traffic and passenger volumes, revenue, and system budget and cost will be expected

To see the full job posting and submit an application, go to this link:

https://www.governmentjobs.com/careers/goldengate/jobs/5444965/program-manager-electronic-revenue-operations?pagetype=jobOpportunitiesJobs