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Title: Maintenance Technical Services Manager
Company: Pierce Transit
Location: Lakewood, Washington
Job Status: Full-time
Job ID: 156684

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Pierce Transit is dedicated to fulfilling the mission of improving the quality of life in our community by providing safe, reliable, innovative, and useful transportation services that are locally based and regionally connected. 

Join Pierce Transit as our next Technical Services Manager! In this pivotal role, you’ll lead our dedicated Technical Services Support Department at the heart of the maintenance division and oversee critical projects that drive our agency's mission forward. Your leadership will be instrumental in managing technical training programs, ensuring emissions compliance, and spearheading the vehicle procurement process. If you're passionate about maintenance excellence and eager to make an impact, we invite you to be part of a team committed to innovation and high-quality service. Relocation assistance is available for those moving to the Pierce/King/Thurston County area.

Essential Functions

  • Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
  • Manages, prioritizes, and directs the scheduling and work activities of assigned staff; participates in decision-making regarding personnel issues; develops, communicates, and monitors staff adherence to policies and state and federal rules and regulations.
  • Leads the vehicle procurement process by engaging with multiple vehicle manufacturers, performing cost/benefit analyses, developing technical specifications, selecting, and ordering vehicles, inspecting production, and resolving issues.
  • Develop and refine technical specifications of vehicles and other electronic and mechanical equipment.
  • Evaluate key performance indicators to identify trends and perform root cause analysis.
  • Develops and implements action plans necessary for correction.
  • Monitors, analyzes, and recommends improvements to maintenance procedures based on vehicle reliability, road calls, failure analysis, repeat failures, excessive warranty replacements and accidents. 
  • Develops, evaluates, and maintains written maintenance practices and procedures. Updates procedure templates based on technical data notices, fleet changes, and best practices. 
  • Supports the Agency’s efforts to advance zero emissions initiatives, ensuring alignment with overall agency goals and regulatory compliance.
  • Oversees and coordinates maintenance training programs to meet agency requirements. 
  • Develops and reviews policies and procedures for maintenance training, safety requirements and operational efficiency. 
  • Directs the processing and maintenance of training data including personnel training records and performance reports. 
  • Coordinates registered apprenticeship program information with the Washington State Department of Labor & Industries.
  • Prepares reports that include findings and recommendations for the Board of Commissioners, executive staff, and various committees; makes presentations as required.
  • Ensures data integrity for accurate reporting and proper asset maintenance, replacement, and reliability. 
  • Serves as a Maintenance representative on committees.
  • Displays regular and consistent attendance.
  • Performs related work as required.

If you're not currently living in the Lakewood-area, that's not a problem!  We may be able to help with reimbursing up to $2,500 in moving expenses for those who physically relocate their primary residence to the Pierce/King/Thurston County area (substantiated with receipts).  Washington State was recently recognized as being number 1 in the nation for quality of life; read more about that here.

At Pierce Transit, our employees’ health is important to us too!  
That’s why we offer two on-site employee fitness rooms and an incredible Wellness Program in addition to excellent medical, dental, and vision packages.
If your career goals change while you are employed, we are here to help. Pierce Transit offers $5,000 per year (up to a total of $18,000) in Tuition Assistance after your one-year anniversary. Certifications, and career skills must be connected to a job at Pierce Transit.
All Pierce Transit employees are required to participate in the Washington State Public Employees' Retirement System (PERS).  Pierce Transit offers two Public Employees Retirement System (PERS) plans to choose from, PERS2 and PERS3, as well as a matching program for 457 deferred compensations.
Employees are not covered under the Social Security System except for a 1.45% payment for Medicare. 

Pierce Transit provides an ORCA Card benefit for each employee and a family member. This benefit provides free access to service on Pierce Transit, Sound Transit, Community Transit, Everett Transit, King County Metro, Kitsap Transit, Seattle Monorail, Seattle Streetcar, King County Water Taxi and Kitsap Foot Ferry.
Full-time Pierce Transit employees receive 11 paid holidays, 2 personal paid holidays, 6 days of major sick leave, 22 days of paid time off (PTO) per year, and the ability to earn up to 2 Wellness Days by participating in a qualifying wellness activity and the annual survey. PTO accrual rates increase per policy.   

Education & Experience:

  • Bachelor's degree in business administration, engineering, or a related field, and
  • Six (6) years of increasingly responsible experience in vehicle maintenance, technical training, warranty administration, and/or quality assurance in one or more maintenance facilities, including two (2) years of lead or supervisory experience. 
  • Direct experience with the maintenance and repair of transit vehicles and diesel engines is desirable.
  • Experience may be substituted for education on a year-for-year basis.
Desired Qualifications
Experience with alternative fuels, electric or hydrogen vehicles
Public sector experience desired.
 Licensing, Certifications and Other Legal Requirements
 Individuals must pass a background check. Must possess and maintain a valid driver's license.

Physical Requirements
The position involves light physical demands, such as exerting up to 40 lbs. of force occasionally,
and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move
objects. May occasionally need to move boxes from 5 to 40 pounds.
Working Conditions
This position may work in an office, warehouse, or shop environment. Occasional exposure to
unpleasant environmental conditions and/or hazards. Occasional outside work.
This classification is part of the Drug & Alcohol Policy and is subject to random testing.

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