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Title: TRE/Chief Operating Officer
Company: Trinity Metro
Location: Fort Worth, Texas
Job Status: Full-time
Job ID: 146449
Trinity Metro has an immediate opening for a TRE/Chief Operating Officer to oversee the daily provision of TRE commuter rail service by the TRE Commuter Rail Service Operator (CRSO) including operations, dispatch and maintenance. The incumbent recommends TRE Operating Rules as required by applicable law and regulations and ensures adherence once approved. The incumbent will recommend service level changes to the Director as warranted. This position is under the direction of the Director of TRE, which reports to the Presidents of Trinity Metro and DART, also known as the Trinity Railway Express (TRE) Management Committee (TREMC).

This position’s responsibilities include:
  • Coordinate and maintain existing rail service and maintenance of equipment. Provide daily oversight of TRE Commuter Rail Service Operator (CRSO), including, but not limited to operations, dispatch, fleet maintenance, Equipment Maintenance Facility (EMF) maintenance, and maintenance of track, maintenance of signal, fare enforcement, passenger counts, customer complaints, safety, and security
  • Ensures compliance with service standards and state and federal requirements. Maintains documentation of oversight (i.e. checklists, inspection reports, and memoranda) are made available to the Director, TREMC, auditors, and federal or state agencies upon request
  • Responsible for advising the Director and assisting with budgeting of operating maintenance and capital improvements of the fleet, EMF, security assets and state of good repair of those assets
  • Provide timely and comprehensive operational input and assists the Director in preparing the agenda for the monthly TRE Coordination Committee (TRECC). The TRECC is the joint support staff of the two Authorities, including but not limited to marketing, customer service, finance, service planning, and police functions
  • Coordinate with the TRE Chief Engineering Officer, CRSO, and freight railroads to ensure uninterrupted TRE service
  • Develop, maintain and implement an Incident Management Plan (IMP) for prompt service restoration and notification to TRE’s customers. Provide timely coordination with the appropriate staff of applicable Transit Authorities and committees in the event of an emergency such as bus bridges, public service announcements, security, or railroad property issues
  • Assist the Director with administering the commuter rail operating contract as well as other contracts awarded by Trinity Metro and DART, including developing of RFPs (requests for proposals) as required
  • Obtain and submit written reports to the Director of operational performance on the TRE Corridor. Assess the accuracy of operating data used for invoicing and provides monthly reports to the Director as necessary
  • Assist the Director in budgeting, planning and recommending service level changes, special excursions, and special events, including frequency of service and capacity, for consideration by the Director
  • Responsible for timely reporting of pending regulation’s impact on TRE operations and ensuring oversight in addition to compliance with all state and federal regulations by TRE and the CRSO
  • Work closely with the Director to oversee Trinity Metro’s interests in TRE, ensuring Trinity Metro holds a 50% interest with our partners at DART, in accordance with the Second Restated Interlocal Cooperative Agreement dated 13, 2021
  • Prepare and submit monthly reports to the Federal Railroad Administration (FRA) providing CSRO information as required and assuring its accuracy
  • Assist in the development of the Operating Rules for Commuter Rail Service on the TRE Corridor and submit for approval as required by applicable law and regulations. Ensure approved Operating Rules are made available to the Director and the TREMC upon request
  • Determine specifications and quantity of passenger equipment and motive power required to operate rail service as well as make recommendations to the Director determining removal and replacement of any rolling stock for safety or maintenance reasons
  • Develop and maintain the TRE System Safety program, EMF Security Plan, and Continuity of Operations Plan (COOP) as well as coordinate with CRSO, DART Police and Trinity Metro Security Administrator to ensure compliance, safety and security for TRE’s customers, the EMF and TRE assets
  • Maintain a high standard of customer relations with all users of the TRE and a low fare evasion rate. Manage and respond to customer complaints in a timely and professional manner as well as track and report fare evasion
  • Monitor train crews for spot checks of passengers to ensure compliance with fare policy and coordinate issues of fare evasion with transit police, Trinity Metro’s Security offices and local law enforcement officials
  • Participate in the Trinity Metro and DART community activities to promote transit during evenings and weekend hours as necessary
  • Travel to industry related functions or conferences as necessary
  • Supervises, directs, oversees and has ultimate responsibility for direct reports
  • Maintain confidential information at all times
  • Reliable and consistent attendance

Ten years of relevant transportation experience in commuter rail, with heavy emphasis on the management of contract rail transportation services.

Five years of demonstrated responsible experience in general management or supervisory capacity with the transportation/operations department of a commuter railroad or intercity passenger railroad (not rail transit).

Bachelor's Degree from an accredited college or university within Public Administration, Urban Affairs, Business Administration or similarly related degree. Master’s degree preferred.

Rules qualified or able to obtain qualification within six months of employment with either "Western Rules" or other Class I Railroad Operating Rules and must maintain qualification.

Any combination of experience, training and/or education that provides the required knowledge, abilities and skills may substitute for the required education.

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