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Title: Division Manager
Company: SORTA
Location: Cincinnati, Ohio
Job Status: Full-time
Job ID: 144318
Metro is seeking a Division Manager to plan, direct, and coordinate the day-to-day operations of the Transportation department. Duties and responsibilities include, but are not limited to, managing Operators’/Clerks’ schedules, performance, payroll and attendance. Working closely with the scheduling department to ensure services are operated with a fiscally responsible run cut.

  • Manage, lead, motivate, and direct staff.

  • Prepares and approves time, audit operator payroll discrepancies, manage discipline, and respond to grievances.

  • Daily tasks include supervising employee performance, allocating employee assignments, and ensuring compliance with safety standards.

  • Manage the databases that detail service activities, employee schedules and personnel records.

  • Meet with Union representatives to discuss and resolve represented employee labor concerns.

  • Manage and ensure the achievement of the department’s Key Performance Indicators (KPIs): Safety, Customer Service, On-Time Performance, Customer Complaints and Operator Attendance.

  • Ensure compliance of work rules and the Memorandum of Agreement (MOA).

  • Establish and implement departmental policies and procedures.

  • Determine staffing levels and conduct interviews with candidates for bus operator, clerk and vault puller vacancies as needed.

  • Respond to operational service issues as needed.

  • Manage Operators’/Clerks’ attendance and daily work assignments to assure sufficient and effective staffing to meet daily service needs.

  • Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives.

  • Oversee the development of all operations employees, keeping them informed of new technologies.

  • Advance staff through training, professional development and promotional opportunities.

  • Model, facilitate and encourage exemplary internal and external customer service and open communication.

  • Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.

  • Ability to work in compliance with Metro's safety and security policies.

  • Monitor supervisor and clerk performance and attendance.

  • Execute employee recognition, commendation and discipline.

  • Other duties as assigned.

  • Communications - Excellent verbal, writing and non-verbal skills. Persuasive, consensus builder.

  • Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.

  • Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development. Provides constructive feedback.

  • Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving.

  • Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity and honesty.

  • Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail.

  • Associates or Bachelor’s Degree in related field preferred

  • 5 years' operations experience preferred

  • 5 years' supervisory experience preferred

  • Knowledgeable and skilled in Microsoft Office suite.

  • Current CDL with appropriate endorsements preferred.

  • Proficient knowledge and application of transit operations system, policies, and procedures preferred.

  • Excellent verbal and written communication skills.

  • Must be able to work weekends.


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