Email Job to a Friend

Metro is seeking a Division Manager to plan, direct, and coordinate the day-to-day operations of the Transportation department. Duties and responsibilities include, but are not limited to, managing Operators’/Clerks’ schedules, performance, payroll and attendance. Working closely with the scheduling department to ensure services are operated with a fiscally responsible run cut.

JOB DUTIES

• Manage, lead, motivate, and direct staff.
• Prepares and approves time, audit operator payroll discrepancies, manage discipline, and respond to grievances.
• Daily tasks include supervising employee performance, allocating employee assignments, and ensuring compliance with safety standards.
• Manage the databases that detail service activities, employee schedules and personnel records.
• Meet with Union representatives to discuss and resolve represented employee labor concerns.
• Manage and ensure the achievement of the department’s Key Performance Indicators (KPIs): Safety, Customer Service, On-Time Performance, Customer
• Complaints and Operator Attendance.
• Ensure compliance of work rules and the Memorandum of Agreement (MOA).
• Establish and implement departmental policies and procedures.
• Determine staffing levels and conduct interviews with candidates for bus operator, clerk and vault puller vacancies as needed.
• Respond to operational service issues as needed.
• Manage Operators’/Clerks’ attendance and daily work assignments to assure sufficient and effective staffing to meet daily service needs.
• Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives.
• Oversee the development of all operations employees, keeping them informed of new technologies.
• Advance staff through training, professional development and promotional opportunities.
• Model, facilitate and encourage exemplary internal and external customer service and open communication.
• Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.
• Ability to work in compliance with Metro's safety and security policies.
• Monitor supervisor and clerk performance and attendance.
• Execute employee recognition, commendation and discipline.
• Other duties as assigned.

QUALIFICATIONS

• Communications - Excellent verbal, writing and non-verbal skills. Persuasive, consensus builder.
• Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
• Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development. Provides constructive feedback.
• Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving.
• Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity and honesty.
• Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail.
• Associates or Bachelor’s Degree in related field preferred
• 5 years' operations experience preferred
• 5 years' supervisory experience preferred
• Knowledgeable and skilled in Microsoft Office suite.
• Current CDL with appropriate endorsements preferred.
• Proficient knowledge and application of transit operations system, policies, and procedures preferred.
• Excellent verbal and written communication skills.
• Must be able to work weekends.

Apply: https://www.go-metro.com/careers