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Basic Function
Responsible for overseeing the execution of service operation on a daily basis. Provide guidance, information, evaluation and coaching of Union personnel. Monitors the efficient use of resources to provide the best service possible. Responsible for providing assistance to the Superintendent of Transportation in the daily operations of the Bus Operating Facility. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.

Responsibilities and Specific Duties

• Provides primary managerial direction and performs personnel administrative functions of direct report staff (e.g. training, supervising, work assignments, timesheets, performance evaluations, etc.) for maintaining necessary staffing, enhancing productivity of staff and ensuring necessary department outcomes are achieved.

• Monitors and evaluates Bus Operator’s performance and administers the required action in accordance with the established Union contract and established policy, rules, and procedures.

• Performs the duties of the Superintendent, Transportation in his/her absence.

• Supervises the daily am/pm pullouts, for timely deployment.

• Stays abreast of manpower needs and the efficient use of personnel.

• Monitors and oversees public comments and analyzes root cause for complaints.

• Monitors and evaluates facility accidents, identifies trends, creates action plans to address and reduce accidents.

• Develops and recommends new/revised methods and procedures designed to improve operations and minimize operating costs.

• Oversees the supervision and observation of new bus operators in their daily responsibilities.

• Handles and investigates Operator and Starter pay issues, including sick time, vacation, birthday, anniversary, miscellaneous pay, worker’s compensation, and approves all time timesheets.

• Collaborates with Service Supervision and Bus Control to monitor, identify and resolve service delivery operating concerns, including On-Time Performance for routes assigned to their facility.

• Schedule and manage Drug/Alcohol testing as required by FTA.

• Authorizes excused absences for Operators, including Personal Days, Funeral Leave and Emergencies in the absence of the Superintendent.

• Assists maintenance in problem identification, resolutions, and road call prevention.

• Coordinates additional or special training requirements with Safety or Training staff.

• Coordinates with Risk Management, Bus Operator depositions, or as witness in court.

• Provides excellent customer service to METRO internal and external customers.

• Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.

• Performs other job-related duties as assigned.

Education Requirement
High school diploma or GED is required. Associates degree from an accredited college or university is preferred.

Years & Experience Required
Minimum six (6) years progressive transit/transportation experience; including three (3) years of supervisory experience is preferred.

Knowledge & Skills Required
Knowledge of labor agreements and related procedures. Strong verbal and written communication skills. Good decision making and organizational skills. General knowledge of PC’s and related software.

Additional Information
The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.

Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Please apply online www.ridemetro.org