Email Job to a Friend

JOB SUMMARY:
Under the administrative direction of the Transportation Manager, performs a wide variety of considerably complex duties coordinating and managing the daily operations of the District’s fixed-route transit services. Responsible for leading transit operators, operations supervisors, and other Transportation Department staff.

ESSENTIAL JOB FUNCTIONS:

• Assist the Transportation Manager with ensuring the optimal performance of service delivery through effective workforce utilization, and performance management. Perform periodic field checks to investigate and solve operational problems.

• Assist the Transportation Manager in leading daily transportation operations and ensuring optimal performance objectives. Responsible for guiding the workforce in the efficient and cost-effective delivery of service and ensuring the achievement of the District performance goals.

• Assist the Transportation Manager with managing grievance administration, analysis and resolution of accidents and incident reports, customer complaints, on-the-job injuries, and leave requests.

• Responsible for monitoring employee performance indicators to aid in the development of strategies that ensure Transportation Department personnel receive the appropriate support, training, recognition, or personal attention necessary for them to perform successfully.

• Model and hold Transportation Department personnel accountable for exemplary customer service, optimal operational performance, and continuous productivity improvements; oversee day-to-day activities of operators and supervisors.

• Serve on or provide departmental support to a variety of committees, task forces, and advisory groups, as necessary.

• Administer the District policies and procedures to ensure the Transportation Department is in alignment with strategic goals and labor contract.

• Plan and coordinate service requirements for special events.

• Participate in the District’s safety, security, and risk management programs.

• Provide assistance and support to the Transportation Manager, as needed.

• Other duties as assigned.

REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS:

• Demonstrated knowledge of the principles and practices of leadership, progressive management, and customer service.

• Ability to work with customers, staff, employees, and management co-workers in developing and maintaining a responsible, goal-oriented approach to the resolution of issues and problems.

• Ability to communicate clearly and effectively in writing and orally, including the ability to facilitate group discussions.

• Ability to establish and maintain effective working relationships with employees, supervisors, managers, and the general public, and to work effectively with a wide range of stakeholders.

• Extensive knowledge of the principles and practices of public transit operations and related laws, ordinances, and regulations.

• Demonstrated adaptability, flexibility, and willingness to work irregular shifts, including evenings and weekends.

• Demonstrated ability to work effectively in potentially stressful operational environments, where customer service and quality delivery is of paramount importance.

• Considerable knowledge of sound administrative and supervisory practices.

• Considerable knowledge of accident investigation techniques.

• Ability to communicate complex subjects and sensitive information, both orally and in writing, in a clear, concise, and logical manner; ability to communicate effectively before groups.

• Ability to interact with other employees and the general public using courtesy, tact, and good judgment, and to act as a positive representative of the District.

• Demonstrated ability to influence staff, exercise sound judgment, and execute decisions in a manner consistent with the business needs of the agency.

• Demonstrated effectiveness and success in exercising judgment and initiative, applying problem-solving and analytical skills, and following through on tasks and responsibilities.

• Demonstrated ability in employee and labor relations. Ability to read, interpret, and apply provisions of the collective bargaining agreement, including effective administration of the grievance process and District policies.

• Demonstrated excellence in interpersonal skills that have resulted in building, developing, and ensuring continuous improvement through teams.

• Ability to maintain confidential information.

• Ability to perform job functions in a safe manner.

• Considerable skill in leading and working constructively and effectively supervising staff.

• Considerable skill in operating a personal computer and using Window based word processing and spreadsheet applications; ability to rapidly learn the District’s operational software applications.

SPECIAL REQUIREMENTS:
Valid Oregon Commercial Driver’s (Class B) with air brakes and passenger endorsement or ability to obtain within the first 60 days of employment. Clear driving record that demonstrates adherence to safety and traffic laws and regulations.

No criminal conviction which may, in the sole judgment of the District, constitute a threat to property or the safety of others.

REQUIRED EDUCATION AND EXPERIENCE:

• Associate’s degree in transportation, business or public administration, management, or related field;

• A minimum of three years of supervisory experience; experience in fixed-route operations or paratransit operations preferred;

• Basic skills with Word, Excel, databases, and other software applications.

OR

• Any satisfactory equivalent combination of related experience and training that provides required knowledge, abilities, and skills.

WORKING CONDITIONS:
Duties are performed both in the office and in the field. On occasion, incumbent could be outdoors in varying weather conditions.

Must travel occasionally to attend meetings and conferences or to investigate operational matters.

APPLY: https://www.cherriots.org/careers