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Title: Assistant Terminal Manager
Company: SMART
Location: Inkster, Michigan
Job Status: Full-time
Job ID: 133164
Website: https://www.smartbus.org
Department: Operations

Requisition ID: 1077

Salary Range: $69,347.00 To $77,064 Annually

Apply Online: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4b698d9a-5faa-4fd2-a086-272381a12e04&ccId=19000101_000001&type=MP&lang=en_US

General Summary
Under general supervision, the Assistant Terminal Manager provides assistance to the Terminal Manager with regard to the planning, administration, safety and management of overall transportation and fleet maintenance activities for the terminal. Manages terminal activities in the absence of the Terminal Manager. Investigates and responds to passenger complaints.

Duties and Responsibilities
  • Assists the Terminal Manager in all aspects of directing and supervising the daily transit and maintenance activities of the terminal including the issuance of discipline, investigation of accidents, scheduling of staff, training for new personnel, and supervising the vault house function.

  • Investigates and responds to passenger complaints in a timely manner including responsibility for viewing and archiving video surveillance. Responsible for effective resolution of customer complaints including investigation, follow-up and record-keeping.

  • Monitors preventative maintenance programs in community based transit projects.

  • Tracks maintenance campaigns designed to correct problems with buses and facilities.

  • May represent the Authority at first and second step grievance meetings for represented employees.

  • Analyzes and makes recommendations regarding operational needs or problems; may implement corrective actions.

  • Establishes and maintains open and effective lines of communication with Authority peers, superiors, subordinates and customers regarding status and progress of departmental activities and services.

  • Counsels division employees as needed.

  • Assists in the development and compliance of division operations budget.

  • Assists in special projects as assigned.

Knowledge, Skills and Abilities
  • Bachelor’s degree in Business Administration, Public Administration, or related field or five years of progressively responsible experience in transportation and/or maintenance management.

  • Four years of supervisory experience in transportation and/or transit fleet management.

  • Knowledgeable in the repair of heavy-duty diesel and gasoline powered vehicles.

  • Ability to obtain a Michigan Commercial Driver’s License (CDL) with proper endorsements within thirty (30) days of appointment.

  • Proficient in the use of Windows-based MS Word and MS Excel applications.

  • Effective verbal and written communication skills.

APPLY ONLINE: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4b698d9a-5faa-4fd2-a086-272381a12e04&ccId=19000101_000001&type=MP&lang=en_US

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