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The Manager, Operations & Safety will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations & Safety will oversee all aspects of the operations staff, primarily the drivers, to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations & Safety is also responsible for implementing safety and training programs as defined by the Leadership of Safety Administration and will ensure compliance with State and Federal regulations, as well as corporate, client guidelines and policies.

ESSENTIAL FUNCTIONS

• Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
• Perform monthly Safety meetings
• Training, retraining and updates to policies, procedures and safety guidelines
• Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
• Monitor performance of direct reports and provide coaching and guidance
• Manage a consistent safety culture that incorporates various departments, such as operations, safety and maintenance
• Oversee Corporate Safety Incentives and programs effectively and consistently, including assignment of Safety Points
• Implement and support the company and client’s safety management system (SMS) safety plan and initiatives
• Manage and monitor the FTA’s drug and alcohol DAMIS reporting requirements
• Lead and support the local safety committee and SMS Ambassador group
• Deliver proper classroom, behind the wheel and mobility management training in accordance with contractual and company requirements
• Ensures all new hires meet minimum qualifications for each division including, background and DMV checks
• Ensure all safety manuals, programs and policies and practices are current and meet the needs of the operating divisions; updating as appropriate
• Successfully complete all related audits including those conducted by the Company, the Client, internal staff members, and state and federal regulatory agencies
• Review, determine and respond to all vehicular, passenger and employee accidents/incidents, indicating the cause and preventability, identifying potential trends to be addressed in future training efforts
• Provide functional expertise in safety regarding hiring of safety department employees
• Collaborate with local Leadership to deliver comprehensive safety meetings and plans
• Act as the location drug program manager, ensuring compliance of FTA/DOT regulations
• Perform additional duties as assigned or required

KNOWLEDGE, SKILLS, AND COMPETENCIES

• Strong problem solving skills
• Ability to understand and administer discipline
• Knowledge of basic safety and training procedures
• Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
• Capabilities as it relates to data analytics preferred
• Thorough knowledge of ADA, DOT, FTA regulations preferred
• Ability to maintain high level of confidentiality
• Regular attendance is required
• Ability to read, write and speak English
• Ability to obtain future certifications as defined within the location contract

REQUIRED EDUCATION & EXPERIENCE

• High School Diploma or G.E.D.
• Must possess a valid driver’s license
• 2+ years of experience in transit management
• Previous management experience in the Para-Transit or Fixed-Route industries preferred
• Experience supervising hourly personnel in a passenger transportation environment
• Experience training in a classroom and behind the wheel setting
• Previous management experience in a union environment is preferred
• Thorough knowledge of all applicable safety rules, regulations – ADA, FTA and DOT to include all corporate programs
• Must be able to pass a pre-employment drug test and DOT physical and maintain physical throughout employment

MTM TRANSIT INCENTIVES:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Short term and Long term disability

• Health Savings Account (HSA)

• Flexible Spending Account (FSA)

• Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or [email protected]