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New River Valley Community Services (NRVCS) and Radford Transit are seeking an operations manager who will be responsible for planning, managing and supervising the day-to-day operation of the agency’s transportation services. NRVCS operates a fleet of over 200 vehicles and two transit systems; Community Transit and Radford Transit. Community Transit is a human service and non-emergency medical transit system comprised of 10 cutaways and 6 minivans that services four counties (Montgomery, Floyd, Giles, Pulaski) and the City of Radford. NRVCS are the operators of Radford Transit, a deviated fixed route system for the city of Radford, with a large focus on transit for Radford University.

This position will oversee the operations of both transit systems and ensure that transportation-related services are provided in a safe, efficient and cost effective manner. They will be responsible for administrative and supervisory work related to transportation activities.

An ideal candidate will have any combination of education and experience equivalent to a Bachelor’s Degree in transportation, public administration, or related field. Considerable experience in public or commercial transportation services. Supervisory or management experience required.

Applicants must possess a valid Virginia Driver’s license and acceptable driving record or obtain one. Must have or be able to obtain a “Class B” Commercial Driver’s License with Airbag and Passenger Endorsement within 60 days of employment (Training provided).

The following further describes the duties of the position:

• Successfully organizes and oversees delivery of transportation services with positive customer/client satisfaction emphasis.

• Maintains cooperative relationships with staff and clients responding to staff questions, research answers to questions and solve transportation issues emphasizing positive customer/client satisfaction.

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.

• Effectively communicates with intra-agency, inter-agency and extra-agency staff, clients and personnel to meet transportation needs.

• Makes hiring decisions for authorized roles, oversees interviewing and hiring processes.

• Responsible for the oversight of mapping and developing, monitoring, and processing the vehicle routes in an organized and efficient manner. This also includes the agency’s mail courier system.

• Successfully coordinates transportation services with contract agencies.

• Provides training in a helpful and positive manner.

• Actively participates on Agency committees/workgroups in a positive and productive manner.

• Assists in accident/incident investigation, including any needed on-site assistance and support. Provided an agency cell phone for contact.

NRVCS is the public provider of behavioral health services to residents of the New River Valley.

NRVCS offers community-based programs for both children and adults who are living with mental illness, developmental disabilities and/or substance use disorders.

Established in 1969, NRVCS serves the counties of Floyd, Giles, Montgomery and Pulaski, and the City of Radford. New River Valley Community Services is part of a state-wide system of Community Services Boards, which serves residents throughout the Commonwealth of Virginia. NRVCS is also a proud member of the Virginia Association of Community Services Boards.

Our mission is to provide community-based behavioral health services that promote independence and improved quality of life for our citizens.

Full-time employees of NRVCS receive a full benefit package, including the following: Health Insurance Life Insurance Disability Insurance Retirement Program – Membership in the Virginia Retirement System (VRS) Flexible Benefits Plan Tax-deferred Annuity Employee Assistance Program Paid Time Off Sick Leave Bank Holidays Longevity Bonus Credit Union

The starting pay for the position is $51,101 - $56,211 and includes full benefits.

For more information about NRVCS, Radford Transit, and the New River Valley please visit the following websites:

www.nrvcs.org

www.radfordtransit.com

www.newrivervalleyva.org

APPLY TO: https://careers-nrvcs.icims.com/jobs/2575/transportation-operations-manager/job EOE

As a drug/alcohol free workplace, FTA/DOT pre-employment screenings administered. Employment is contingent upon federal funding and the availability of these funds.