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Title: Transit Field Supervisor
Company: City of Santa Rosa
Location: Santa Rosa, California
Job Status: Full-time
Job ID: 129944
SALARY: $37.48 - $46.89 Hourly
$6,496.67 - $8,128.17 Monthly
$77,960.00 - $97,538.00 Annually

OPENING DATE: 02/22/21
CLOSING DATE: 03/08/21 11:59 PM


This recruitment is to fill one(1) management level classification assigned to the Transit Division of the Transportation and Public Works Department. Under general direction, incumbents oversee the daily operations of the City's fixed route transit system (CityBus); monitor, report and evaluate Bus Operator performance with regard to schedule adherence, courtesy and City regulations; provide direct and indirect supervision to Transit Service Representatives, maintenance and administrative support staff; and perform other duties as assigned.

The Ideal Candidate Will Possess:
  • Two or more years of transit operations experience
  • Management-level experience
  • Experience directly supervising employees and resolving customer issues
  • The ability to make decision quickly and efficiently
  • Strong knowledge of all facets and functions of transit operations
  • Strong problem-solving abilities
  • Excellent interpersonal and relationship building skills
  • Ability to work independently
  • Ability to utilize available resources to resolve problems
  • Initiative to identify opportunities to improve services and implement them
  • Confident in their leadership abilities
  • Excellent oral and written communication skills
  • Previous experience as a transit operator (highly desirable)


Essential Duties:
The following duties are considered essential for this classification:
  • Supervise and participate in the daily operations of the City's fixed route transit system, including ensuring compliance with Federal and State laws governing transit operations; monitor on-time performance;
  • assist Bus Operators in event of mechanical problems, route delays, and passenger-related problems;
  • interact with customers at all levels and resolve issues appropriately;
  • coordinate and follow-up on bus maintenance and repairs;
  • investigate accidents and public complaints involving transit vehicles and employees;
  • assist Bus Operators in preparation of accident reports;
  • develop and conduct staff training and safety programs;
  • select, train, supervise and evaluate assigned staff;
  • monitor, report and evaluate manner in which Bus Operators operate the City's equipment;
  • monitor and operate two-way radio system;
  • investigate route restrictions such as road closures and prepare deviation;
  • monitor ridership trends, and schedule available fleet to meet capacity demands;
  • operate bus in service in emergency situations;
  • participate in the scheduling of bus routes and route planning activities;
  • inspect and report on location of bus stop signs and benches;
  • prepare a variety of reports and maintain records relative to transit operations and activities;
  • prepare weekly Bus Operator assignments, maintain vacation and time off requests, and supervise administrative support staff;
  • manage Transit Mall and directly supervise Transit Service Representatives;
  • coordinate bus and facility maintenance issues, and supervise Bus Service Workers and Skilled Maintenance Workers;
  • train all new Bus Operators, and evaluate and design specific training programs to correct deficiencies;
  • respond to accidents involving transit buses or other division vehicles;
  • coordinate with other emergency responders and at the scene; and
  • prepare and submit all related reports for review by risk management.

Additional Duties:
In addition to the duties listed in the Essential Duties Section, each employee may perform the following duties. Any single position may not be assigned all duties listed below, nor do the examples cover all duties which may be assigned:
  • Assist in the preparation and administration of the Division's operating budget;
  • check and audit the accuracy of bus schedules and operating documents;
  • perform, as needed, basic bus servicing;
  • perform, as needed, basic farebox repairs;
  • test trainees for required licenses in accordance with the California Department of Motor Vehicles standards;
  • verify licenses and certifications of Bus Operators;
  • monitor and evaluate contracted services;
  • and perform related duties as assigned.


Knowledge of: Federal, State and local laws and regulations pertaining to the safe operation of transit vehicles; principles and practices of transit bus operations; and principles and practices of supervision, training and performance evaluation.

Ability to: Effectively supervise, train, evaluate and motivate subordinates; work independently; respond to emergency situations; follow written and verbal instructions; communicate clearly and concisely, orally and in writing, with employees and the public; maintain clear and accurate records; analyze situations accurately and make appropriate decisions or recommendations; fully understand Santa Rosa CityBus routes and schedules; establish and maintain effective working relationships with those contacted in the course of work; and learn the principles and practices of program administration.

Experience and Education: Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:

Experience - Sufficient years of experience in the transit field to demonstrate possession of the knowledge and abilities listed above; and

Education - Equivalent to completion of the twelfth grade.

The Transit Field Supervisor works indoors, sitting, with the ability to move at will, and works in the field monitoring and reviewing transit activity. A computer terminal and keyboard is used for entering and retrieving data and preparing documents. Incumbents observe objects, such as buses, and data, such as safety reports, to comply with safety standards. The work includes operating a motor vehicle safely and communicating orally in person and by phone and radio. The Transit Field Supervisor works outdoors in a variety of weather conditions, including cold, extreme heat, and rain, when responding to accident scenes, operating buses on an emergency basis or when supervising and/or assisting Transit Service Representatives and maintenance staff. Assignments include early morning, late evening, weekend and holiday work shifts.


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