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Title: I.T. Application Administrator
Company: Southwest Ohio Regional Transit Authority
Location: Cincinnati, Ohio
Job Status: Full-time
Job ID: 129879
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Coordinate with stakeholders in Fleet Maintenance, Transit Operations and support functions at Metro in the planning, design, development, and implementation of Transit Technology at Metro. This would include the acquisition of new solutions (software or hardware), as well as upgrades to existing applications. Drive and support the implementation of new functionality of software upgrades. Support and perform changes and upgrades to Transit IT environments including after-hours support and implementation of changes and releases of new software and hardware. Document and facilitate the work of IT as it relates to vendors in the support and implementation of technology at Metro.

  • Support application software installed in the organization such as asset management application (Maximo), transit operations (Trapeze) and other packaged applications
  • Establish close partnerships with departments
  • Identify and document best practices and processes
  • Develop and maintain understanding of customer workflows and business needs to support each application
  • Coordinate routine cadence with vendors for road mapping upgrades and adding functionality to existing applications
  • Work with project managers and developers to create the scope, requirements and detailed designs to meet business needs
  • Document technical specifications, run books and other requirements to support each application
  • Working with Functional Leads and subject matter experts, plan and develop use-case test plans and perform unit testing as needed
  • Test programs, systems, and/or databases, correct errors and make or coordinate necessary modifications to meet, Plan for and apply application software patches
  • Plan, coordinate, test and communicate changes to the application environment with application business owner, ensuring continued operations and successful changes
  • Serve as a member of Software Implementation teams
  • Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran
  • Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives, monitor results, and recognize employee, department and organization accomplishments
  • Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation and professional development among staff


Competency Statement(s)
  • Experience translating User Requirements to functional specifications
  • Experience with Enterprise systems, ERP, EAM or preferably Transit specific solutions
  • Communications - Excellent verbal, writing and non-verbal skills. Persuasive, consensus builder
  • Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations
  • Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development. Provides constructive feedback
  • Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving
  • Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources
  • Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills

Bachelor's Degree in Information Systems (four year college or university) or related field, OR six (6) years of experience in supporting packaged applications. Certification(s) are a plus

Three years related experience with a related Bachelor’s degree, six (6) years’ experience in absence of a bachelor’s degree. Transit experience strongly preferred

  • Strong analytical and problem-solving skills
  • Can communicate clearly and effectively with business end-users
  • Excellent written and verbal communication skills
  • Working knowledge of word processing, spreadsheets, internet, and email

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