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NOTE: The following position is for proposed new/future business within First Transit. Only candidates meeting the work experience requirements will be considered.

First Transit is seeking General Manager who is a subject matter expert in paratransit and call center operations. The Manager will initiate, develop, and maintain a successful contract relationship in Springfield, Massachusetts. First Transit General Managers are committed to safety, customer service and have hands experience in all areas of the transportation business.

First Transit is proud to offer:

• Tremendous Career Advancement Opportunities due to a strong presence all across North America

• A comprehensive benefit package, paid holidays & vacation, medical & dental, 401 (k) savings plan

• A great work environment

Responsibilites

• Handling all contractual services to include administrative functions, operations, information systems, parts purchasing, and inventory control.

• Ensuring compliance of all company procedures and policies

• Ensuring services are provided within budget and action plans developed and implemented to improve operational efficiencies.

• Maintaining company and contractual assets (vehicles, facilities, inventories, tools, and equipment).

• Ensuring compliance of local, state, and federal laws and regulation (EPA, OSHA, DOT, ADA, and EEOC).

• Analyzing, preparing, and developing budgets and forecasts.

• Assessing resource needs, problems, trends and plans accordingly.

• Developing action plans to ensure customer retention.

• Assuring a safe working environment.

• Providing and promotes effective communications with customers.

• Providing leadership and guidance to develop location and company bench strength.

• Establishing training goals and requirements for all personnel.

• Satisfying client, corporate, and contractual reporting requirements and needs.

• Assisting in technical sales support and develops sales leads

To be a General Manager, you will need:

• High school diploma or equivalent; Bachelor's degree preferred

• Valid driver's license

• Minimum of 5 years of paratransit management experience including overseeing a service with over 200,000 trips per year

• Proven record of handling multiple responsibilities

• Proven record of increasing On-time Performance

First Transit is a leading provider of transportation contract and management services, moving more than 350 million passengers annually. First Transit employs more than 19,500 dedicated transit professionals through fixed-route, paratransit, college/airport shuttle services and rail operations at more than 300 locations in the US, Canada, and Puerto Rico. With a dedication to safety and outstanding customer service, First Transit sets itself apart from other providers in the industry.

Become a part of our team - Apply today!

FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. FirstGroup is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, FirstGroup will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.