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Title: Employee and Labor Relations Manager
Company: San Francisco Municipal Transportation Agency
Location: San Francisco, California
Job Status: Full-time
Job ID: 118542

City and County of San Francisco Municipal Transportation Agency

9180 Manager VI, MTA (Employee and Labor Relations Manager)

Recruitment PEX-9180-903942

Salary: $145,236 - $185,432 annually

Why manage and lead the SFMTA Employee and Labor Relations Team?

The SFMTA recognizes that our employees are our greatest asset, and in order to achieve our strategic goal of creating an outstanding workplace, we need to have an effective manager who will lead our Human Resources’ Employee and Labor Relations team and develop a continuing constructive relationship with our labor partners.

The Employee and Labor Relations Manager will report to the Director of Human Resources and will be responsible for managing, coordinating and supervising staff performing employee and labor relations activities for the San Francisco Municipal Transportation Agency (SFMTA).

This position develops and facilitates agency-wide development of constructive relationships with labor partners, advises directors and managers on interpretation of Memorandum of Understandings (MOU), disciplinary actions, grievances, current labor relations trends and issues, in addition to participating in various joint labor/management committees. This position also serves the lead negotiator for SFMTA.

We’re looking for someone who is:
  • An effective relationship builder who develops and establishes rapport and maintains mutually productive relationships and relates well to people from varied backgrounds and in different situations.

  • A resilient leader who is a capable decision maker who identifies and understands issues, problems, and opportunities while adjusting effectively in changing priorities, work processes, responsibilities, and environment.

  • An organized overachiever who thrives in working in a fast-paced environment with competing requirements and deadlines.

  • An expert in current labor relations trends and issues.

  • A professional and ethical leader who maintains and promotes individual and organizational integrity, accountability, effectiveness, and high standards in the conduct of all activities.

What you will be responsible for:
  • Planning, directing, coordinating and evaluating employee and labor relations functions. You will be responsible for overseeing negotiations, grievance processes, investigations of employee complaints and concerns, disciplinary hearings and procedures, and performance management.

  • Exercising direct supervision over assigned professional and administrative staff.

  • Advising managers and supervisors on labor relations issues, union MOU/CBA interpretation, disciplinary actions, grievances, employee coaching, counseling, performance monitoring and evaluation, employment laws, and City and County of San Francisco (CCSF) and SFMTA policies.

  • Developing and facilitating agency-wide development of positive and constructive relationships with leadership of labor unions in the spirit of partnership towards creating an outstanding workplace and advancing the mission of the agency through engaging employees and the unions that represent them. You will participate in various joint labor/management committees to achieve these ends.

  • Chairing multiple joint labor/management committees.

  • Partnering with CCSF on labor negotiations and the development and implementation of labor agreements that affect SFMTA. You will serve as the lead negotiator for SFMTA’s eighteen (18) bargaining units.

  • Providing training to managers on labor issues and trends, including administration and facilitation of disciplinary and grievance processes.

  • Developing and implementing labor-related policies, practices and controls.

  • Assisting the HR Director and Organizational Development Manager to develop, implement, facilitate, and support ongoing training related to employee relations, leadership, coaching and workforce planning, as well as compliance with federal, state, and local laws; and CCSF and SFMTA policies, procedures, rules, and regulations.

A few reasons you might love this job:
  • You will work in a highly visible role within the agency.

  • Your work will have a direct impact on the most important relationships for the Agency.

  • You will be challenged daily.

  • You will work with people who are passionate about their work and recognized experts in their fields.

  • You will be working for an iconic agency, a leader in public transit.

  1. Six (6) years of professional human resources experience in employee and labor relations or related processes. This experience must include three (3) years supervising professionals, and performing duties at a level equivalent to those performed by a Senior Analyst dealing with employee and labor negotiations in the City and County of San Francisco; OR

  2. Four (4) years of professional human resources experience in employee and labor relations or related processes. This experience must include two (2) years supervising professionals, and performing duties at a level equivalent to those performed by a Senior Analyst dealing with employee and labor negotiations in the City and County of San Francisco; AND

  3. Possession of a Bachelor degree from an accredited college or university with major course work in labor relations, human resources personnel, public or business administration, or closely related field.
  1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

  2. One year of full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

  1. Experience with employee and/or labor relations in a public sector including primary responsibility for labor negotiation and grievance arbitration.

  2. Experience developing labor management partnerships and employee engagement.

  3. Strong oral, written and presentation skills.

  4. Extensive negotiation experience.

  5. Experience working with management staff at all levels within an organization.


  • Legal & Regulatory Navigation - Understanding, interpreting, and ensuring compliance with laws and regulations.

  • Professional Integrity & Ethics - Displaying honesty, adherence to principles, and personal accountability.

  • Negotiating - Reaching mutually satisfying agreements and compromise.

  • Leading Cross-Divisional Collaboration - Demonstrating cooperation and teamwork while working within and across divisions and teams.

  • Coaching & Developing Others - Supporting others in stretching and expanding their capabilities.

  • Displaying Ownership and Accountability - Holding self and others accountable for measurable high-quality, timely, and cost-effective results.

  • Building and Maintaining Relationships - Establishing rapport and maintaining mutually productive relationships.

  • Decision Making – Choosing optimal courses of action in a timely manner.

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