Email Job to a Friend

The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements. This is a MTM (or MTM Transit/Ride Right) position.

This position is located in Redondo Beach, CA.

Responsibilities:

• Contract oversight and facilitation of client needs with anticipation of growth

• Identify potential risk and develop resolution processes

• Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness

• Development and oversight of documentation or work plans as required or needed

• Oversight of vehicle maintenance program (if applicable)

• Oversight of safety program

• Oversight of employee training and development

• Maintain a thorough understanding of contract and awareness of changes

• Maintain a thorough understanding of MTM Transit policies and employee handbook guidelines

• Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place

• Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner

• Act in a consultative manner, developing and presenting annual plan reviews

• Provide education and information to client regarding MTM Transit procedures, services available, and changes within the public transit

• Maintain a “Safety First” attitude with client and personnel

• Develop and maintain a good understanding of local operational, government and clientele needs and issues pertaining to the passenger transportation industry

• Develop and maintain a thorough understanding of ridership policies to ensure smooth transportation services

• Represent client at local civic, government, state and regional meetings as necessary

• Capability of addressing any questions /concerns regarding transit program

• Maintain all employee and vehicle files in accordance with FTA and DOT guidelines

• Develop and maintain thorough knowledge of MTM Transit departments and compliance programs

• Oversight of Federally mandated Drug and Alcohol program

Minimum Qualifications:

• Bachelor’s Degree (or equivalent combination of education and experience) in a related field

• 7+ years of experience in transit management with expertise in Fixed Route and paratransit from larger system

• Prior contract and or project management experience

• Previous experience working with senior citizens or persons with disabilities

• Must possess excellent interpersonal skills and ability to work with a variety of people and job positions

• Proven experience in operation’s and management of staff

• Extensive knowledge of RouteMatch transit and paratransit software

• Proven experience supervising and monitoring the delivery of contractual services

• Extensive knowledge of budget and cost analysis

• Must be able to evaluate and resolve problems and issues in a constructive manner

• Moderate to advanced computer skills (MS Office Suite, , or equivalent)

• Proven experience in the area of data analytics

• Previous safety experience in fixed route and paratransit operating environment

• Professional training with TSI, NHTSA, NTI preferred

• Thorough knowledge of ADA, DOT, FTA regulations and related transit operations oversight regulations (CFR 49), preferred

• Must possess a valid driver’s license

Competency Based Qualifications:

• Ability to schedule, organize and prioritize multiple tasks

• Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines

• Exceptional interpretation and problem solving skills

• Experience identifying and establishing key processes and procedures

What’s in it for you?

• Paid vacation

• Holiday Pay

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k)

• Onsite Gym

• Wellness Screenings

• Birthday Holiday

• Training Development

• Casual Dress Environment

• Scholarship Program

• Healthy Market

• Free Coffee

*These benefits may not be available at all locations

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or [email protected].