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The Operations Manager will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. Oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. Will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract. This is a MTM (or MTM Transit/Ride Right) position.

This position is located in Redondo Beach, CA.

Responsibilities:

• Oversight of Drivers, Dispatchers and Maintenance employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline

• Perform monthly Safety meetings

• Training, retraining, and updates to policies, procedures and safety guidelines

• Administer, monitor and oversight of Drug / Alcohol program

• Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements

• Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed

• Perform additional duties as assigned or required

• Monitor performance of direct reports and provide coaching and guidance

Minimum Qualifications:

• Bachelor’s Degree (or equivalent combination of education and experience) in a related field

• 5+ years of experience in transit management

• Previous management experience in the Para-Transit, Fixed Route or livery industries preferred

• Capabilities, as it relates to data analytics, preferred

• Thorough knowledge of ADA, DOT, FTA regulations preferred

• Supervising hourly personnel in a passenger transportation environment

• Strong problem-solving skills

• Ability to understand and administer discipline

• Experience training in a classroom and behind the wheel setting

• Knowledge of basic safety and training procedures

• Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment

• Previous experience working with senior citizens or persons with disabilities

• Ability to maintain high level of confidentiality

• Must possess a valid driver’s license

Competency Based Qualifications:

• May require sitting in front of, and operating, a computer for extended periods

• Requires close visual acuity when operating a computer

• Must be able to drive a motor vehicle

• Must be able to communicate with others and comprehend verbal instructions

• Requires light lifting and carrying

• Routinely uses standard office equipment such as computers, phones, and photocopiers

• Must be able to move around an office environment

• May require local and overnight travel

• May be required to drive a company or rental vehicle (failure to pass an annual Motor Vehicle Record (MVR) background screen may result in termination of employment)

• This position involves supervision of direct reports and includes establishment of annual goals and objectives, coaching and mentoring, conducting annual performance reviews, issuing disciplines, and providing daily oversight of assigned tasks

What’s in it for you?

• Paid vacation

• Holiday Pay

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k)

• Onsite Gym

• Wellness Screenings

• Birthday Holiday

• Training Development

• Casual Dress Environment

• Scholarship Program

• Healthy Market

• Free Coffee

*These benefits may not be available at all locations

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or [email protected].