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Summary of Job:
Under the direction of the Vice President of Transit Operations, provides oversight of the daily operation of the fixed route transit service, including both administrative and operational activities, with an emphasis on the effective on-street delivery of service and collective bargaining unit management.

Essential Job Functions:

• Provides overall leadership and direction for fixed route operations.

• Assures the effective delivery of fixed route transit services including safety, customer service and on-time performance.

• Assures that safety is paramount and works closely with the Safety & Security Department to improve and make changes as needed.

• Assures mandatory and development training is conducted for all employees.

• Assures the development of effective interaction between the supervisory staff and bus operators, and the development of a positive work environment for all transportation employees.

• Assures the effectiveness of the performance of assigned personnel, including the equitable/consistent treatment of all bus operators, the impartial and consistent administration of discipline, and the encouragement of bus operators to perform at the highest level of professional conduct.

• Plans and directs programs to improve the performance of all assigned staff.

• Assists in the effective planning and support for all special events in conjunction with other JTA and JTM team members.

• Supports the administration of the Federal Transit Administration’s Drug and Alcohol Program, as appropriate and in conjunction with other JTA and JTM managers.

• Initiates and administers counseling and progressive discipline to assigned staff.

• Hears and resolves grievances, and assists in preparation of cases for arbitration with legal counsel.

• Works closely with other divisions, ensuring the accuracy of employee and Operations records for compliance with internal policies and procedures, and State and Federal requirements.

• Develops programs for fixed route operations to improve performance.

• Develops goals and objectives for fixed route services.

• Directs the Operations Supervisors and Dispatchers. Prepares weekly summary reports of supervisors’ activities to the Director, with recommendations for improvements in achieving the objectives of the supervisory work force.

• Investigates incidents and complaints and provides complete information needed to make a determination of appropriate action.

• Provides assistance in the development of “operational notices.”

• Assists the Vice President in preparing for staff meetings, Operator Safety and Town Hall meetings and Transportation Focus Group committee meetings.

• Develops and manages budget for fixed route.

• Assumes mandatory and development training is conducted for all employees.

• Performs mandatory storm/disaster job related functions that are essential to the Continuity of Operations Plan (COOP) and/or the EOC.

• Performs other duties as required.

Supervisory & Operational Authority:

• This position has 4 direct report(s).

Compliance:

• Responsible for completing all mandatory training classes.

• Responsible for reviewing and complying with all JTA policies, procedures and directives.

• Responsible for ensuring all direct reports have taken all mandatory training.

Required / Preferred Experience:
A bachelor’s degree from an accredited college or university and a minimum of five years experience in the public transportation industry, including progressively responsible managerial experience, is required. An equivalent combination of related college-level coursework and additional years of experience may substitute for the degree. Thorough familiarity with fixed route transit operations practices and procedures. Experience working with union labor contracts and the related work rules and practices governing transit system operations. Experience in budget development and administration.

Knowledge, Skills & Abilities:

• A good knowledge of the geography of the Duval County service area, the alignments and markets of the fixed routes, the nature of the street system and traffic conditions, and other factors that influence the delivery of fixed route transit services in the area.

• Proficient in the use of Microsoft Office Software.

• Knowledge of Federal Transit Administration drug regulations in both substance abuse and alcohol recognition for reasonable suspicion.

• Knowledge of employee counseling techniques and collective bargaining procedures and laws.

• Ability to deal effectively with the public and to resolve complaints in a tactful manner.

• Ability to effectively supervise the work of union and non-union employees.

• Ability to identify and resolve operating problems and conflicts between supervisory and operating personnel.

• Ability to communicate effectively, both orally and in writing, to employees of all levels within this organization.

• Ability to make formal and informal presentations to staff, senior management and the public.

• Must have the ability to contribute to management planning, as well as the development of programs to improve the performance of the fixed route system.

• Must possess leadership, characteristics such as critical thinker, accountability, team player and customer-focused.

Physical Demands:

• Sit and or stand for prolonged periods.

• Perform repetitive motion.