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The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.

This is an MTM Transit position located at our office in Allegan, MI

Responsibilities:

• Contract oversight and facilitation of client needs with anticipation of growth

• Identify potential risk and develop resolution processes

• Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness

• Development of or oversight of documentation or work plans as required or needed

• Oversight of vehicle maintenance program

• Employee training and development

• Thorough understanding of the contract, Ride Right policies and employee handbook guidelines

• Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place

• Act as a liaison between Ride Right and client to address any concerns or issues that may arise and do so in a timely manner

• Act in a consultative manner, developing and presenting annual plan reviews

• Provide education and information to client regarding Ride Right procedures, services available, and changes within the Para-Transit industry

• Maintain a “Safety First” attitude with client and personnel

• Good understanding or local climate needs and issues pertaining to the passenger transportation industry

• Thorough understanding of ridership policies to ensure smooth transportation services

• Capability of addressing any questions / concerns regarding site transit program

• Maintain all employee and vehicle files in accordance with FTA and DOT guidelines

• Develop and maintain thorough knowledge of Ride Right departments and compliance programs within each

• Oversight of Federally mandated Drug and Alcohol program

Minimum Qualifications:

• Bachelor’s Degree (or equivalent combination of education and experience) in a related field

• 7+ years of experience in transit management with expertise in Fixed Route from larger systems

• Previous management experience in the Para-Transit or livery industries

• Required to have capabilities as it relates to data analytics

• Prior contract and or project management experience preferred

• Proven experience supervising and monitoring the delivery of contractual services

• Previous experience working with senior citizens or persons with disabilities

• Must possess excellent interpersonal skills and ability to work with a variety of people and job positions

• Experience establishing key processes and procedures

• Proven experience in operation’s and management of staff

• Extensive knowledge of Trapeze transit routing system

• Extensive analytical and proven data collection methods

• Must be able to evaluate and resolve problems and issues in a constructive manner

• Extensive knowledge of budget and cost analysis

• Must possess a valid driver’s license

Competency-Based Qualifications:

• Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines

• Ability to schedule, organize and prioritize multiple tasks

• Moderate to advanced computer skills

• Ability to maintain high level of confidentiality

What’s in it for you?

• Paid vacation

• Holiday Pay

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k)

• Training Development

• Casual Dress Environment

• Scholarship Program

*These benefits may not be available at all locations

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or [email protected]