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Title: Director of Operations
Company: South Bend Public Transportation Corporation (Transpo)
Location: South Bend, Indiana
Job Status: Full-time
Job ID: 115182
The Director of Operations provides oversight and management for fixed route and paratransit service delivery. This position is a member of the Executive Leadership Team and reports to the General Manager & CEO.


  • Provides leadership, planning and direction for the Operations Department

  • Assures the effective delivery of fixed route and paratransit service

  • Plans, implements and directs programs to improve department efficiencies and service delivery

  • Responsible for hiring, training, on-going development and evaluation of Operations Department employees

  • Represents corporation in presentations, meetings and community events as needed

  • Effectively manages and controls department budget

  • Advises department supervisors and managers on labor issues including safety, security, employee relations, scheduling and training

  • Responsible for all departmental reporting, including tracking, compiling and analyzing fixed route and paratransit ridership

  • Other duties and responsibilities as assigned by the General Manager & CEO

Experience, Skills and Knowledge Required:
  • Excellent leadership, management and communication skills

  • Five (5) years of experience in directing all aspects of fixed route and/or paratransit operations of similar size and scope

  • Strong organizational and management skills with the ability to manage multiple priorities and projects

  • Proficiency in Microsoft Office with the ability to learn industry specific softwares

  • Knowledge of state and federal laws pertaining to public transportation

  • Ability to work effectively with labor; including labor grievances and negotiations

Education, Licensing and Certifications Preferred:
  • Bachelor’s degree or equivalent in Transportation, Logistics, Business Administration or related field

  • CDL preferred, but not required

To Apply:
Please submit a cover letter, including salary requirements, and resume to Tracy Davis, Director of Human Resources at

When applying, mention that you saw this opening listed at