Email Job to a Friend

Statement of Purpose: To identify and resolve operational problems; to ensure that all electronic data collection and reporting systems are fully operational and that Drivers are utilizing the data systems correctly; to ensure that fares are collected and processed in a safe and efficient manner; to monitor operational performance statistics and ensure that the performance levels of the individual routes and the full system are within the established performance criteria; to ensure that Drivers are providing safe, courteous, and on-time transportation to the public; to perform road supervision and dispatch services.

Essential Functions/Duties and Responsibilities:

1. Conduct road observations to evaluate Drivers

2. Train, certify, and coach Drivers on job task performance, Safety, Conduct, and other opportunities

3. Conduct investigations on accidents, incidents, complaint, substance abuse reasonable suspicion, and other issues

4. Assigns Drivers to appropriate buses.

5. Assists Drivers in preparation for duty.

6. Ensures alternate coverage when relieving Drivers for duty.

7. Identifies and resolves operational problems.

8. Monitors the departure of buses.

9. Performs dispatch in order to assist Drivers with route changes and other situations.

10. Maintains bus and equipment inventory levels and ensures that vehicle and equipment maintenance issues are addressed in a timely manner.

11. Provides the public with verbal information regarding routes, schedules, and transfer points.

12. Maintain the cleanliness and security of the buses and bus yard.

13. Operate Bus as needed when drivers aren’t available to run routes

14. Recommend selection and disciplinary action to the Operations Manager based on independent judgement

15. Performs any other duties, as assigned by management.

16. Management of day-to-day operations

Minimum Job Requirements:

• High school diploma or General Educational Development (GED); some college is desirable

• Experience in public transit operations

• Supervisory experience

• Valid Class B commercial driver’s license (CDL) with a P (passenger) endorsement from the state of Arizona

• Current Department of Transportation (DOT) medical clearance

• Current 5-year motor vehicle record (MVR) free of criminal violations and with 3 or fewer points

• Free of felony record

• Reliable transportation to and from work

Knowledge, Skills, and Abilities Required:

• Knowledge of major streets, public places, and landmarks within the local geographic service area

• Proficiency in using computers and electronic equipment to collect, process, and report data

• Good customer service skills

• Knowledge of safety and service issues on buses

• Ability to communicate effectively with staff, management, and the public

Work Environment:

• Work is normally performed in both a typical office work environment and in a bus yard