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Job Purpose: Responsible for solutions for critical locations, coaches GM’s, manages start ups and has a strong understanding of transit technology and best practice.
Major Responsibilities: - Interacts with critical locations (traditional city and suburban fixed route services, commuter express services, Para-transit services, airport, corporate and university shuttles) to complete operational turn arounds.
- Ensures services are provided at a consistent level and in line with transit agency expectations and requirements. Will provide system reviews and meet with contracted clients.
- Maintains quality service and customer satisfaction working with region staffs.
- May temporarily fill in as acting site management at a site that is short staffed and critical.
- Manages resources for start ups. Is the owner of our official start up plan template document.
- Coaches and mentors managers
- May coordinate the need for and the provision of corporate support staff
- Reviews budgets for the critical locations and monitor their financial performance
- Creates opportunities to hire and develop new managers as well as makes recommendations for promotion or improvement plans
- Additional special projects and duties as assigned
Minimum Education & Certifications Required: - Bachelor’s Degree (or equivalent)
- Master’s Degree preferred
- Valid driver’s license
Experience & Skills Required: - 10 years proven experience in passenger transportation or comparable service industry showing a consistent successful upward employment progression
- Comprehensive knowledge of successfully managing a multitude of transit services
- Comprehensive understanding of sophisticated computer software programs
- Superb leadership and motivational skills
- Superior oral and written communication skills; fluent in English
- Excellent multi-tasking and organizational skills
- Ability to maintain a positive attitude and promote teamwork in all aspects of daily operations
- Knowledgeable of HR systems and tools
- Committed to a Safety Lifestyle
- Comprehensive knowledge of computer software programs for business applications
- Ability to assimilate information quickly and accurately
When applying, mention that you saw this opening listed at TransitTalent.com.