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The Assistant General Manager of Administrative Services oversees the execution of all administrative procedures and the contractor’s budget. The primary responsibility shall be to monitor and support the support and administrative managerial positions. The office of the Assistant General Manager of Administrative Services shall be located at DDOT’s Operations and Maintenance Facility.

The Assistant General Manager of Administrative Services shall be accountable for, but not limited to, the following:

1. Preparation of reports and invoices as required under this proposal;

2. NTD-related Surveys and Reports;

3. Administration of operating records and reports;

4. Coordination with DDOT on Customer satisfaction;

5. Addressing passenger complaints and reporting such matters to DDOT;

6. Coordination with ITS services;

7. Ensure recruitment, selection, and orientation of all new employees follows the procedures and policies outlined in this section;

8. Manage employee relations, payroll, and benefits; and,

9. Coordinate with the AGM of Safety and Training to ensure all new hires are trained correctly.

The Assistant General Manager of Administrative Services shall demonstrate the knowledge, skills, and abilities necessary to research, analyze, and execute a full range of activities including human resources, preparation of reports, budget analysis, and customer service:

• Additional qualifications include the ability to use a personal computer for word processing, spreadsheet analysis, database management, presentation graphics, and relevant standard software applications. The ability to multi-task, prioritize work, and collaborate effectively under pressure is a must.

• The Assistant General Manager of Operations shall have at least three (3) years of experience in the administrative phases of a transit organization. At a minimum, the Assistant General Manager of Administrative Services shall have a bachelor’s degree from an accredited college or university, but may be substituted with five (5) additional years of fixed route transportation experience. Waiving any requirements for this position is at DDOT’s discretion.