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Title: Supervisor, Transit Stops (215)
Company: Toronto Transit Commission
Location: Toronto, Ontario
Job Status: Full-time
Job ID: 109919
The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

General Accountability
Leads the Stops Administration group and is responsible for formulating and advancing recommendations regarding the location and condition of the approximately 10,000 transit stops on all TTC surface routes, including initial selection of appropriate stop locations on new routes, and investigating the requirements for new stops or relocation of existing stops on established routes. This involves engineering assessment/investigation/review of all factors related to the positioning of transit stops and technical responses to explain decisions and rationale pertaining to stop locations.

Key Job Functions
Supervise and guide the daily activities of the Stops Administration staff

Evaluate staff performance and make recommendations concerning staff training and development

Assess non-accessible bus stops to determine the required modifications to allow for an accessible designation

Review the criteria for accessible/articulated bus stop requirements

Oversee the groups task of modernizing existing processes with respect to transit stops, which includes tasks such as creating a paperless system of record keeping with respect to detailed records of the history of all 10,000 stop locations

Ensure all stop changes are accurately reported for the system updates; ensure the Stops Administration group has a designated sole point of contact for all communication and direction

On occasion, participate in legal proceedings (ie gives evidence at a Discovery Hearing) when a charge has been brought against the TTC pertaining to the location of a bus stop

Ensure that a program is in place to review the condition of over 10,000 existing bus and streetcar stops on a regular basis, to identify missing or damaged stops in order to have such conditions rectified

Ensure that detailed and thorough reviews are conducted of all the stop-related aspects of development applications that are received by the Sections Senior Transportation Planner

Select and evaluate transit stop locations on TTC surface routes

Make decisions regarding the location and condition of 10,000 transit stops, including initial selection of appropriate stop locations on new routes, and investigation of complaints

Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

Participate in the TTC customer service Ambassador Program

Use office technology, software and applications

Demonstrate specialized expertise and knowledge in the assigned field

Plan and organize activities / projects to meet section and organizational goals

Demonstrate appropriate and effective interpersonal communications through various media

Education and Experience
Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.

Additional Requirements
Must have a valid Ontario Class "G" driver's license, and must successfully complete TTC training for driving a TTC vehicle

Sound knowledge of traffic engineering principles, methods and practices

Strong supervisory and administrative skills and organizational abilities

Sound knowledge of, and hands-on experience with GIS software such as ARCGis and creation of shape files

Strong working knowledge of PC applications, such as MS Word, Excel and Access

Ability to interpret maps, road construction and development plans/applications

Click Here to Apply

We thank all applicants for their interest but advise that only those selected for an interview will be contacted.

The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resources - Employment Services at (416) 393-4570.

The TTC’s Employment Policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to relationship. Should you be selected for an interview, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee.

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