April 24, 2024
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| Title: | Operations Manager - Proposed Business, Western Region | |
| Company: | RATP Dev USA | |
| Location: | Ft. Worth, Texas | |
| Job Status: | Full-time | |
| Job ID: | 108710 | |
| Website: | https://www.ratpdevnorthamerica.com | |
Please email: [email protected]
Education and Experience:
When applying, mention that you saw this opening listed at TransitTalent.com.
Essential Functions:
- Maintains an effective working relationship and communication with the General Manager, peers and subordinates.
- Responsible for hiring, training, managing and development of operations personnel.
- Ability to build effective relationships, respond to union grievances, assist in arbitration, and interpret the union contract, where applicable.
- Oversees and manages through direct reports the daily operations and customer service of the transit system.
- Monitors data of ongoing ridership, fare collection, and key indicators to identify, evaluate, and improve performance. Creates reporting and analysis to improve overall operations.
- Ensures that operations are consistent with adopted policies, governmental regulations, and the transit interests of the public.
- Responsible for reviewing and maintaining accident investigations and customer complaints.
- Responsible for managing within the division’s allocated budget.
- Formulates and maintains the SSEPP
- Is available to the client’s staff, advisory and advocacy boards, outside organizations, and the riding public.
- Ability to function as the General Manager in the GM’s absence.
Education and Experience:
- Bachelor’s degree or equivalent experience, preferably in the transit industry.
- Minimum 3 years’ operations management/supervisor experience in transit operations.
- Must have strong written and verbal communication skills including experience in presenting and speaking to groups.
- Must have excellent computer skills including Word and Excel spreadsheets.
- Experience in working with local governments or municipalities.
- Strong interpersonal skills and the ability to build effective relationships.
- Working knowledge of compliance standards in related areas: FTA, FMCSA, DOT, OSHA, Homeland Security and other state/local regulating bodies.
- Experience in management of daily transit operations, maintenance, personnel management, transportation safety, and transit regulatory requirements.
- Experience utilizing data to identify trends in the business that support strategic and tactical adjustments to ongoing operations.