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Summary
Assists and acts in place of Division Manager as required to direct and monitor all transportation activities including dispatching, work distribution, supervision of street operations, and performance of Bus Operators to ensure safe, reliable, responsive service within the New Haven Division. Responsible for the day-to-day supervision of the Safety & Training Supervisors, Transportation Supervisors and Bus Operators.

Business Hours: Monday - Friday 8:00am - 4:30pm (24 hour on-call as needed)

Examples of Duties:

1. Assists Division Manager in overseeing daily revenue service bus operations and administration to ensure compliance with CTtransit, federal, state, local, and contractual requirements, conformity with company goals, and responsiveness to customer expectations in the New Haven division.

2. Assists in monitoring division performance against safety, reliability, and customer service goals and in evaluating policies, procedures, and work processes to ensure safe, reliable, customer-focused and cost-effective service that achieves CTtransit goals within required budget and timeframes.

3. Assists Division Manager in the identification and analysis of organizational issues and problems and oversees projects and programs to improve service, organizational performance, and morale.

4. Coordinates problem-solving within Transit Services and among many departments and initiates projects and programs to improve service, routing, bidding, organizational performance, and morale.

5. Coordinates and collaborates with the Division Administrative Officer in the interviewing and selection of prospective Bus Operator Trainees.

6. Assists in the selection of Bus Operators for the Supervisor in Training program and oversees and evaluates their performance while in the program.

7. Monitors Operators' job performance records; accident, attendance and complaint/commendation. Oversees Bus Operator infractions and initiates appropriate action on these.

8. Communicates performance expectations to Transportation Supervisors and Bus Operators, regularly monitors and evaluates performance against expectations, and offers positive and constructive feedback to improve performance. Coaches and counsels Operators or Supervisors regarding performance, provides recognition and administers discipline as provided by Company policies and procedures.

9. Assists the Division Manager as directed in all aspects of managing and administering the division, provides analysis and recommendations for problem solving, efficient and effective operational issue resolutions.

10. Leads discussions with union representatives and employees regarding grievances and labor issues as assigned; reviews and evaluates major grievance issues and disciplinary actions of hourly employees; recommends and initiates appropriate action; and represents the company in proceedings concerning unemployment compensation, grievance arbitrations, as assigned.

11. Represents the company at meetings, conferences with other organizations/officials, and manages special projects as required.

12. Assumes the responsibilities of the Division Manager in his/her absence.

13. Assists in managing problems and emergencies involving New Haven Division service on a 24 hour basis.

14. Work cooperatively with all levels of personnel.

15. Attends in-service training, seminars or other opportunities for professional development as made available by the Agency. Provides training for Agency personnel as required. Actively participates in staff meetings, trainings, etc.

16. Has thorough working knowledge of Agency polices and procedures.

17. Other duties and responsibilities as assigned.

Qualifications:

1. Minimum possession of a High School Diploma/GED. A college degree or other preparatory technical, managerial, and supervisory training is highly desirable.

2. A minimum of three (3) years of increasingly responsible supervisory or managerial experience and demonstrated effectiveness in supervising public transportation operations and staff is required. Appropriate preparatory training beyond high school or attainment of technical skills and knowledge in a relevant non-supervisory position may be substituted for a portion of the experience requirement.

3. Knowledge and understanding of transit operations, policies, procedures, regulatory requirements, safety and customer service requirements, transportation technology, and union contract provisions is required.

4. Knowledge of the principles of management and supervision including planning and project management is essential, along with supervisory skills for managing and improving job performance.

5. Demonstrated effectiveness in written and oral communication, interpersonal skills, tact and diplomacy in building commitment, and achieving results for the organizations goals.

6. Valid driver's license and the ability to be insured by our insurance company throughout employment. Individual may be required to travel in the course of their daily work.

7. Proficient in software programs (word processing, spreadsheet and database), experience with MS Office Operating Systems preferred, Internet applications and utilization of all relevant office equipment. The ability to learn quickly internal software programs. Must be able to handle confidential information.

8. The ability to prioritize projects and to work both independently and in a team environment.

How To Apply:
Please visit our website at http://www.cttransit.com/Careers/ to complete the on-line application and attach a cover letter and resume.

CTtransit is an Affirmative Action/Equal Opportunity employer and strongly encourages the applications of women, minorities, and persons with disabilities