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The Director of Service Development is responsible for overseeing the Service Planning and Scheduling of the Hillsborough Area Regional Transit (HART) Operations. Responsibilities include acting as the development specialist for system wide transit services of new and proposed services; developing detailed long and short range service plans; monitoring, evaluating, and reporting performance in transit service delivery; supervising ridership and service data collections and reporting to the National Transit Database (NTD); developing an annual divisional budget and providing key operating statistics for the development of the annual budget; overseeing the development of a minimum of three annual schedules and run cuts; and supervising the planning and scheduling staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinates planning activities with local short and long range plans including HART annual Transit Development Program update, MPO Long-Range Transit Plan (LRTP), regional transit plans, and planning activities. Attends meetings, serves on committees, and makes presentations as needed; conducts MPO Board and advisory committee meetings; presents alternative transportation modes to other governmental entities, community groups, and other organizations; attends regional/state meetings relating to traffic and alternative transportation issues. Participates with FDOT, MPO and peer transit agencies in coordinating and planning on county and regional initiatives.

• Manages the service-planning process with other HART departments; develops, at a minimum, three service plans per year including scheduling (public and staffing levels); coordinates activities with other divisions/departments.

• Manages and supervises activities and work assignments for subordinate staff. Meets daily with various staff to monitor progress, offer advice and direction, assure task and task progress is consistent with HART plans, goals, objectives, and Key Performance Indicators and ensure staff has tools to succeed in tasks.

• Provides, where fiscally feasible, opportunities for subordinate success including training and the provision of equipment including software. Oversees division evaluation reviews at mid-year and year-end.

• Works with the HART Tech and Innovation Division on Intelligent Transportation Systems (ITS) programs. Assists Tech and Innovation in the development of a 5 year ITS Master Plan and annual plan updates.

• Manages National Transit Database ridership and operating statistical compilation and reporting for all HART modes; bus including Flex, paratransit, and streetcar. Works with independent outside auditor on certification of annual NTD submission. Provides monthly and annual NTD reports. Oversees data collection and reporting of HART automatic passenger counters (APC) operating on HART vehicles.

• Develops cost/revenue/ridership detail and service information on new and existing services. Manages trend review and analysis process. Including alternative transportation models.

• Determines via HART policy if service changes require Title VI analysis. Provides or supervises provision of Title VI analysis for service and fare changes. Works with HART EEO in the submission to the Federal Transit Administration recertification of HART’s Title VI program.

• Supervises subordinate staff in the provision of Geographic Information System (GIS) mapping and data. Supervises coordination of GIS into HART planning, public information, use in the TBEST modeling tool.

• Conducts planning studies internally or with consultants in order to attain the Authority’s short and long-range goals; monitors the Authority’s overall goals, objectives and long-term plans.

• Make route enhancement recommendations based on ridership demands, geographical demands available funding

• Works with the Chief Operating Officer in assignments toward preparation of the Authority’s transit development plan, including coordination of several sections, providing a status report on regional and local planning for transit, and a status report on Authority initiatives.

• Responsible for published reporting on transit performance, ensures consistency and accuracy of all performance data. This includes monthly Board reports, reports to the National Transit Database and the American Public Transit Association, and annual reports to the Metropolitan Planning Organization and other local governments. Posts ridership reports on HART website and maintains records of historic ridership and performance data.

• Manages the preparation of service and ridership data and projections for use in the Authority’s budget preparation and development process.

• Track and evaluate key performance indicators to include route on time performance, ridership, cost of service and service trends.

MARGINAL FUNCTIONS:

• Performs other work-related duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience:

• Graduate Degree in Public Administration, Transit Planning, Urban Planning, Business Administration or related field required.

• Seven (7) years of related experience.

Machines, Tools, and Equipment Used:

• Ability to operate small office equipment, including copy machines or multi-line telephone systems, as well as a computer for data entry, word processing, accounting purposes, and/or highly technical applications, such as GIS and/or CAD.

Licenses/Certifications:

• Must be able to obtain a valid Florida Driver’s License within 10 days of hire.

QUALIFICATIONS:

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Excellent verbal, written and interpersonal skills with ability to prepare clear and concise written reports.

• Ability to organize work around broad organizational goals and processes, while overseen by a supervisor through regular meetings.

• Ability to follow basic guidelines for operational activities and make decisions that govern the activities and behaviors of staff members. Work directly impacts other workers, citizens, or both.

• Ability to organize and prioritize work to meet deadlines.

• Ability to perform professional-level work dealing with data, people, and technology that relates to administrative, technical, scientific, engineering, accounting, legal, or managerial skills.

• Ability to prepare and edit clear and concise written reports.

• Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs.

• Ability to work under stress.

• Ability to interact positively with a variety of personalities internally and externally.

• Ability to oversee the work of a team engaged in providing specific services, completing specific projects, or assisting other units.

• Ability to oversee and manage work involving multiple units and work regularly with other managers to successfully meet the goals and objectives of our organization.

• Ability to understand and interpret service concepts.

• Ability to maintain strict confidentiality.

• Analytical/problem solving ability.

• Ability to perform transit modeling.

• Ability to develop detailed presentations to public and private groups.

• Ability to follow established safety and security procedures.

• Knowledge necessary to make responsible recommendations that impact the budget; assist with the management of the departmental and divisional budget; manage or administer grant funds; prepare and/or process purchase orders.

• Planning, Intelligent Transportation Systems and scheduling.

• Knowledge of accepted principles of planning practices.

• Knowledge of principles of statistical analysis and reporting.

• Transportation knowledge including fixed route and Paratransit public transit and experience in the planning thereof.

• Knowledge of Federal Transit Administration and Florida Department of Transportation reporting requirements.

• Knowledge of Federal, State and Local policies regarding transit activities.

• Knowledge of urban development, land use and socioeconomic indicators as they relate to mass transit.

• Knowledge of rules, regulations, procedures and functions of the Authority.

• Knowledge of standard office practices, procedures and equipment.

• Knowledge of fixed route and paratransit standards and practices.

SAFETY:

Physical Demands/Work Environment:

• Work is performed in a standard office environment. Incumbent may sometime be located in an outdoor, street, community, or shop environment.

• Ability to hear, see, speak, and perceive color, depth and texture.

• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds.

• May be exposed to potentially intimidating and/or unreceptive members of the public; may occasionally be exposed to extreme noise and physical harm or fumes and airborne particle.

It is the responsibility of all HART employees to provide a safe and secure environment for HART customers, contractors, visitors and fellow co-workers. HART employees are also responsible for:

• Adhering to stated policies and procedures relating to health and safety, security, and quality management.

• Recognizing and reporting all accidents and hazardous conditions.

• Assisting in the development of workplace safety procedures for their respective departments.

• Promoting workplace safety procedures within their department.

• Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

EEO Compliance: HART is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status or other status protected by Federal or State law.

ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.