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Title: | General Manager | |
Company: | MTM | |
Location: | Livermore, California | |
Job Status: | Full-time | |
Job ID: | 102737 | |
Website: | https://mtminc.wd1.myworkdayjobs.com/MTM_External/job/CA---Livermore/General-Manager--CA-_REQ1485-1 |
MTM, Inc. continues to grow and we are seeking a General Manager!
The General Manager works in collaboration with operations, MTM support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. The General Manager also acts as the internal liaison between MTM departments and Livermore Amador Valley Transit Authority (LAVTA) to ensure that MTM is fully compliant with the contractual requirements for the LAVTA Wheels brokerage.
This position is located at our office in Livermore, CA.
Responsibilities:
Provide oversight of direct and non-direct reports to ensure business outcomes and contract goals are defined and met
Learn and understand all aspects of the contract
Plan continuously for growth and issue resolution
Review service delivery to ensure that the brokerage is being operated and delivered in the most cost effective means possible
Responsible for building (or assuring building of) required documents and Work Plans as needed Through in-services and trade shows, present positive image of MTM
Keep abreast of changes to LAVTA Wheels program rules, regulations and policies Work with the Client to follow through on service issues, trouble-shooting problems and concerns, complaints and education
Act as a liaison between MTM and external stakeholders to educate on MTM services and ensure customer satisfaction
Identify and manage stakeholders’ expectations during all phases of the contract
Provide ongoing, day-to-day service support to Client personnel
Present annual plan reviews and work in a consultative manner with Client
Inform clients of new items relating to the Paratransit industry and/or MTM services
Address all issues in a timely manner to the satisfaction of the client and MTM
Acquire a good understanding of LAVTA local climate and issues pertaining to the passenger transportation industry, specifically the paratransit, livery and ambulate sectors
Maintain active involvement in passenger transportation programs and transportation related conferences/seminars
Ensure ongoing compliance to MTM’s Quality Management Program
Gain and maintain in-depth knowledge of MTM Transportation Guidelines and Vendor Quality Improvement Program
Provide necessary data and information to MTM staff assisting in the continuous monitoring and coordination of quality management activity; i.e. credentialing, re-credentialing, and quality management
Gain and maintain in-depth knowledge of MTM departments
Prepare for, coordinate, and conduct, quarterly in-services with Client Educate Client on MTM procedures and services
Be available as Client’s key contact for any issues relating to the program
Address all issues in a timely manner to the satisfaction of the client and MTM
Minimum Qualifications:
Bachelor’s degree preferred
Previous operations management experience in the brokerage, para-transit or transit industries
Moderate to advanced computer skills
Proven experience supervising and monitoring the delivery of contractual services
Knowledge of budgets and cost analysis
Proven experience in operations and management of staff
Required experience in developing, promoting, and building key relationships with all key stakeholders
Knowledge of managed care, quality improvement, contracting
Experience establishing key processes and procedures
Prior project or contract management experience preferred
Previous experience working with brokerage model or large trip volume operations preferred Must possess a valid driver’s license
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Competency Based Qualifications:
Ability to maintain high level of confidentiality
Ability to acquire in-depth knowledge of MTM and LAVTA operations
Ability to schedule, organize and prioritize multiple tasks
Excellent communication skills, verbal and written
Data analysis and interpretation skills, problem solving skills
Must be able to handle questions and resolve issues in a constructive manner
Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
What’s in it for you?
Paid vacation Holiday Pay Health and Life Insurance Plans Dental and Vision Plans 401(k) Onsite Gym Wellness Screenings Birthday Holiday Training Development Casual Dress Environment Scholarship Program Healthy Market Free Coffee *These benefits may not be available at all locations
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or [email protected].