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Job Purpose: To provide day to day management support to the dispatch department.

Major Responsibilities:

• Provide adequate work schedules to ensure all aspects of the department are covered with skilled staff.

• Identify and respond to service issues and report to any concerns that need to be addressed with the Service Provider.

• Adhere to written policies and procedures and report any discrepancies.

• Provide counseling both verbal and written to employees when needed.

• Consistently review employee performance and identify areas of strengths and weaknesses and develop an “action plan” to reward or prepare a training plan to increase the skill level of the employee.

• Communicate any service levels that may hinder reaching productivity/On time goals. This would include identifying areas where there is too much/to little service during certain time periods of the day.

• Work on recruiting potential new hires and be involved in the interview process.

• Schedule all new hires to work with OJT and identify specific tasks and timelines.

• Conduct a 60-day skill assessment for all new hires.

• Other Duties as assigned.

List examples of common, everyday decisions made:

• Identify operational deficiencies

• Analyze operational data

• Resolve personnel issues

• Meeting Contract Performance goals

Experience & Skills Required:

• Ability to lead a team.

• Exceptional Customer Service Skills.

• Ability to successfully negotiate.

• Excellent multi-tasking ability and possess excellent time management skills.

• Must be able to work flexible hours.

• Prefer one year supervisory experience.

Employees that Directly Report to this Position:

• Dispatch Supervisor

• Dispatch Lead

• Dispatcher

Physical Requirements & Working Conditions (include amount of travel):

• Able to sit prolonged hours, stress resilient, office type call center environment.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

Apply Here: https://apply.firstgroupcareers.com/vacancy/16921/Transit%20Talent/detail