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Job Purpose or Scope:
Monitors driver and dispatcher performance and assists employees with any issues. May perform any or all of the tasks below.

Major Responsibilities:

• Counsels, coaches, and trains drivers and dispatchers. Tracks trip performance measures, route begin on time, performance, incidents, etc.

• Ensures that drivers are performing assigned duties correctly and safely and that they meet all job related specifications.

• Prepares operational reports/schedules. Maintains accurate daily records of operations.

• Dispatches as needed. Reconciles previous day deposits.

• Responds to customer comments.

• Other responsibilities may include: road checks, routing, training, signing off on time sheets, and other administrative tasks as required.

• May assist in driver hiring in accordance with company standards.

Minimum Education & Certifications Required:

• High school diploma or equivalent

• Class B CDL

Experience & Skills Required:

• 1-3 years of transit or related experience.

• 2-3 years driving experience preferred.

• Supervisory experience strongly desired.

• Problem solving and analytical abilities.

• Ability to verbally communicate with passengers, Drivers, Dispatchers and Road Supervisors including use of a 2-way radio and PA system effectively.

• Working knowledge of Microsoft Word and Excel.

Physical Requirements & Working Conditions (include amount of travel): Mostly office environment but requires periods of standing walking when in the service area away from the office.