Transit Management Groups 2023-09-05 2023-10-06

General Manager

Transit Connection, Inc.
Edgartown, Massachusetts

Job ID: 151321
Job Status: Full-time

Transit Connection, Inc. seeks a qualified and experienced General Manager to manage the day-to-day transit operations for the VTA on Martha's Vineyard Island.

Duties and Responsibilities:

  • Oversee and direct the staff of the transit operation service to provide safe, efficient and customer-focused service to the transit riders
  • Ensure that the contractual requirements with the Authority are met and complied to and maintain an effective and productive working relationship with the client
  • Maintain a harmonious and productive workplace environment
  • Ensure that the delivery of transit services has adequate staff resources to fill all runs and keep overtime to an absolute necessary minimum
  • Counsel, commend, and appraise all staff including participating in interviewing and selecting new applicants for various positions
  • Follow the principles of progress discipline when addressing employee performance issues
  • Arrange for necessary staff training and skills development appropriate to job requirements
  • Liaise with the client in determining staffing and scheduling requirements to meet seasonal demands in passenger volume and service levels adequately
  • Coordinate the planning, recruiting, and training of the corresponding quantity of staff for service level projections
  • Promote programs and standards in workplace and vehicle operating safety
  • Ensure all compliance requirements such as maintaining valid Commercial Drivers’ Licenses are observed
  • Oversee and maintain ongoing programs including pre-employment controlled substance and alcohol screening, criminal license checks, random controlled substance and alcohol screenings
  • Plan for future operational and training requirements
  • Provide constructive input to the client on matters of mutual interest
  • Oversee the support processes to the transit operations including scheduling and selection of work shifts and assignments, accurate payroll and timekeeping data and other employee documentation
  • Ensure that personal employee information is retained in a confidential state
  • Ensure that the parallel para-transit service is efficiently operated to the same high standards interface with customers and related agencies is professionally maintained and revenue and other information is recorded and reconciled
  • Maintain a positive relationship with the Union representing vehicle operators and ensure CBA terms are observed; May be required to support or participate in CBA negotiations
  • Act as a mentor to subordinate staff and develop capable staff to be able to assume more responsibilities
  • Investigate and resolve issues that may arise in the workplace.
  • Collaborate with the AGM and the balance of the management team on all matters guiding the business and operation.
  • Support the client in any promotional or other initiatives
  • Other related duties as may transpire or be assigned

Education and Experience required:
  • A minimum of an undergraduate degree with at least ten years of full-time workplace or business experience at a supervisory or greater level
  • Experience in management of a bargaining unit representing the workforce
  • Experience in the transportation or transit industry working beyond the confirms of typical business hours and variables in staff scheduling providing seven-day-a-week coverage
  • A clean driving abstract and the ability to secure a Commercial Driving License
  • A knowledge of the service area demographics, points of interest, traffic patterns, and road topography

Salary and relocation package negotiable.

Please send questions and/or resumes with salary requirements to

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Transit Job Listing - General Manager