Transit Systems 2023-03-15 2023-04-18

Senior Project Manager - Paratransit

Pace Suburban Bus Company
Chicago, Illinois

Job ID: 148397
Job Status: Full-time

The ideal candidate is highly organized, detail-oriented, and is responsible for the contract management of paratransit service providers in the Pace six-county region, and for project management of locally defined coordinated demand response services, ADA paratransit, traditional local dial-a ride, On Demand, and other paratransit services; collaborating with local sponsors to design and implement demand response services including county-wide coordinated projects to advance access and mobility in the region; providing support with administering all Paratransit programs and projects to achieve the Pace's mission and the goals of the Paratransit Department.


  • Performing contract management tasks to ensure compliance of contract requirements and adherence to Pace policies and procedures.

  • Analyzing data and key performance indicators (run structures, capacity hours, batching results, call center statistics, etc.).

  • Monitoring contractor daily operations.

  • Implementing innovative, effective service designs to improve efficiency and recommending service improvements.

  • Preparing and reconciling contractor payments and local share invoices, including managing purchase order account balances, expenditure projections for local share budgets, and grant(s) funding status; representing Pace at meetings and public events.

  • Providing reports, service analyses, and project assessments; assisting with development and/or enhancement of local service design for transit access and mobility.

  • Preparing reports for project and service analysis.

  • Communicating with internal and external customers; providing direct support in the day-to-day operation of Pace services in a dynamic work environment.

  • Must be able to work a flexible work schedule as needed to meet public transit demands. Local travel to Pace project sites within the Pace six-county region, and travel.

  • This is a safety sensitive position.

  • Must have a valid driver's license with a safe driving record.

  • A bachelor's degree in business administration, planning, public administration, logistics, or relevant discipline or equivalent work experience.

  • Must have a minimum three years' management experience in demand response transit services and mobility management or similar experience.

  • Must have a good work history.

  • Experience with implementation of Title VI of the Civil Rights Act and U.S. DOT, FTA, and ADA transportation regulations is required.

  • Must have working knowledge of demand response reservations, scheduling, and dispatching as well as paratransit performance measures and contract requirements.

  • Must have working knowledge of government contract management, paratransit operations best practices, transportation coordination initiatives, and grant management.

  • Must be highly proficient in the use of computer software specifically, Microsoft Office applications (Outlook, Word, Excel, MS Project, and PowerPoint); intermediate to advanced skill level for MS Excel is required.

  • Experience with Trapeze scheduling and routing software, Oracle and Apex databases, and Adobe Docs is preferred.

  • Must have excellent written and oral communication skills, public speaking skills, customer service skills, and interpersonal skills, and the ability to give sound direction and follow-up to ensure tasks are successfully completed in a timely fashion.

  • Strong math and analytical skills are required.

  • Must be able to adapt and respond quickly to meet deadlines.

  • Work is performed in an office environment.

  • Must be able to lift and carry 25 pounds.

Please apply at:

Pace is an Equal Opportunity Employer

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Transit Job Listing - Senior Project Manager - Paratransit