Transit Systems 2023-01-23 2023-02-27

Manager, Streetcar Operations

Portland, Oregon

Job ID: 147421
Job Status: Full-time

TriMet is seeking a Manager of Streetcar Operations!

The Manager of Streetcar Operations manages the relationship between TriMet, the City of Portland, and Portland Streetcar Inc. to include all TriMet staff supporting the Streetcar Operation. They perform TriMet management activities for TriMet's employees (maintenance and transportation) assigned to the Streetcar department.

The Manager of Streetcar Operations works collaboratively with the City of Portland's Streetcar operations and maintenance managers and supervisors as an on-site liaison for project management of the TriMet - City of Portland Streetcar Operating Agreement. They collaborate with internal and partner stakeholders across divisions to resolve Streetcar concerns.

This position supports daily activities for light rail (MAX) transportation service delivery, rail operator workforce performance accountability, and employee management.

Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required.

Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers’ experiences and of TriMet’s product and service offerings.

Essential Functions:

  1. Manage daily activities of TriMet personnel assigned to Streetcar. Collaborate with Streetcar management to ensure performance metrics are met. Collaborate with internal and external stakeholders to address cross-agency issues. Respond to rail emergency situations including winter weather, major events, and service disruptions.

  2. Serve as on-site liaison between the City of Portland's managers of Streetcar operations and maintenance, and TriMet transportation, maintenance, and human resources managers, for project management of the TriMet - City of Portland Streetcar Operating Agreement, including transfers of TriMet employees to and from Portland Streetcar, and filling openings in TriMet employee staffing at Portland Streetcar.

  3. Manage both TriMet Rail Transportation department and Streetcar department employees for performance accountability to and consistent application of TriMet Human Resources policies and procedures, including workplace conduct, attendance, and leave administration. Manage Streetcar department employees for performance accountability and Portland Streetcar policies, rules and operating procedures.

  4. Ensure consistent application of the TriMet - ATU Working & Wage Agreement for Rail Transportation department employees. Ensure consistent application of the Portland Streetcar Supplemental Working & Wage Agreement for Streetcar department employees.

  5. Provide leadership to the TriMet operational team responsible for the delivery of light rail service and to the City of Portland's operational team responsible for the delivery of Streetcar service.

Position Requirements:
  • A minimum of a High School Diploma/GED or equivalent is required.

  • A minimum of six (6) years total credited experience.*

  • Five (5) years of experience in a progressively responsible role in transportation or transit operations, including managing union employees in a twenty-four hour, seven day a week operation.

  • Two (2) years of lead, project management, or staff management are required.

  • Operations Management, Project Management, Human Resources, or other service related leadership experience is preferred. Inter-Agency collaboration experience is also strongly preferred.

  • Or any equivalent combination of experience and training.
*The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience".

Selection Criteria:

Type of Position / Grade / FLSA
Grade 16, Exempt, Non-Union, Full-Time

Salary Range
Minimum: $89,803.00
Maximum: $134,705.00

Selection Process
Candidates will be selected based at a minimum on the result of:
1. Application Review (please include: Resume & Cover Letter)
2. Panel Interview
3. References

Supplemental Information
Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.

Internal applicants: Information in your personnel file will not be used in lieu of information requested on your application. Incomplete applications will not be considered.

If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.

If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays' notice prior to the need for accommodation.

TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.

ADA Statement
As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work.

If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet's accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee's preferred accommodation.

An Equal Opportunity Employer

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Transit Job Listing - Manager, Streetcar Operations