Transit Systems 2022-06-15 2022-07-20

Senior Project Manager (Remote)

Masabi Ltd
North America

Job ID: 143594
Job Status: Full-time

About Masabi:
At Masabi, we are helping to make cities better places to live, work and visit by enabling seamless, frictionless journeys on public transport systems. We are a SaaS company developing a fare collection platform that allows people to buy and present tickets for public transit on their mobile phones or by tapping a bank card or smart card to travel.

We believe a new fare payments system allowing passengers to tap and ride without needing to buy a ticket or understand fares should be available to every passenger and every transit agency around the globe, without prohibitive costs or taking years to deliver, helping people move seamlessly from A to B.

Our Justride platform has been named Ticketing Technology of the Year 2019/2020, being in use in over 100 locations worldwide, including New York, London, Boston, Las Vegas, Valencia, The Hague, Los Angeles, Melbourne, and many more. With an exciting industry-first mobile ticketing SDK, we are partnering with companies like Uber, Lyft, Transit, Moovit to enable the purchase of public transit tickets within leading mobility applications.

Join us on this exciting ride as we build the transit technology ecosystem of tomorrow.

This role will be based in North America. Due to time zone constraints (part of the team is located in London, UK), only candidates based anywhere between Denver to the East Coast will be considered. Our flexible working policy will allow you to work from one of our regional US offices (Boston, New York, Denver) in a hybrid or remote model or be employed on a permanent work-from-home basis.

The role:
We are looking for an exceptional client-facing technical Senior Project Manager with substantial commercial, relationship management, project control and negotiation skills to implement our cloud-based fare payment platform at the world's most significant and most vital transit agencies. This person will be a dynamic member of the Global Services team, acting as a change agent for transit agencies worldwide.

In this position, transit experience is highly desirable as you will be responsible for managing the migration and implementation of full fare, account-based solutions through their entire lifecycle; from design to delivery, including all software, hardware (onboard bus validation, gates and handheld devices, smart-card solutions, ticket vending machines, retail channels), integration points (SDK and custom integration) through to launch planning and long-term adoption strategies. You will be working on some of the country's most complex transit projects, including partnering with Masabi's range of system integrators and providing expert guidance on Masabi's fare payment solutions as part of more holistic digital transformation programs.

On a Program Level, you will be responsible for developing a program's objectives and strategy and assessing how it will impact our partners, business, or organization. For each program, you will define and oversee the projects needed to reach targeted goals. You will also get to lead a group of Masabi service personnel (project managers, account managers, technical consultants, support and hardware teams) in a team-oriented approach to program delivery, leveraging skills and assets across the service team and matrixed teams.

Overall, we're looking for people who possess great experience in change management and digital transformation programs and are adept at using consultative skills to guide transit agencies and partners on how they should implement full fare collection strategies.


  • Program manage complex technical solutions including custom solutions within transportation and MaaS Familiarity with systems integrators and embedded technology models within this type of delivery, from interest all the way through to system delivery

  • Financial accountability for program delivery for profitability, margin and cost basis Commercial accountability and control from pre-bid to post-delivery

  • Working with agencies at all levels to develop full-fare collection and MaaS (Mobility-as-a-Service) solutions

  • Executive management relationship development

  • Key stakeholder management, relationship management and consulting services for best practices, risk management, cost control and commercial decisions

  • Creation and management of delivery schedules, as well as management of complex projects and relationships at the most senior levels

  • Negotiating critical roadmap requirements with internal teams

  • Working with business development and account managers to scope requirements, as well as defining feasibility and cost estimation for new or existing opportunities

  • Leading status meetings, steering committees, to represent the agency voice and negotiate strongly for the agency on timelines, requirements, customisation, integration and enhancements

  • Assess project and executive risk to implement controls, communication and risk management strategies

About you:
  • Exceptional program management in complex, technical environments and large-scale system migrations

  • Strong experience in project management or development methodology: Agile, PMP, PMBOK or Prince2

  • A number of years of experience in E2E project lifecycle, from bid to delivery, with full responsibility for multiple projects

  • Delivery management in a complex, technical discipline with a configuration component and SaaS delivery methodology

  • A true business manager who can be creative, entrepreneurial and enjoys dealing with the grey zones

  • Strong experience in strategic-level negotiations in a large multinational type organisation

  • Proficiency with Microsoft or Google presentations, documents or spreadsheets, as well as project management solutions (MS Project, Gantt, Smartsheets etc.)

  • Collaborative, team player who believes in creating strong internal dynamics

  • Highly desirable: exposure or at least understanding of Full Fare Collection/Mobility as a Service, payment processing or credit card transactions

  • Willingness to travel up to 15-25% of the time (mostly internally in the USA or Canada, and when it's safe to do so)

  • Knowledge or proven interest in transit or smart-city applications
This role will be an opportunity to work with the most innovative minds in public transportation and change the experience of many communities worldwide.

Some of our benefits:
  • Competitive salary package

  • 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totaling a whopping 28+ days of vacation

  • Private Healthcare and Life Insurance via Trinet

  • Choice of a workstation

  • $250 per year to spend on your home office

  • Flexibility to work from home whenever you need to and flexible working hours (we are currently operating fully remote due to COVID-19)

  • Ability to work for up to 3 months per year from any country in the world

  • Regular social gatherings with a monthly spending allowance for each employee

  • Fun and collaborative environment with a focus on making a difference in the world

We celebrate multiple approaches and points of view, striving to create an environment where everyone feels empowered to bring their full, authentic selves to work. Whoever you are, just be yourself. We encourage people from underrepresented backgrounds to apply and we don't discriminate. Also, please notify our team of your pronouns at any point in your application.

All interviews are expected to take place by phone or video.

Remote working:
Masabi's flexible working policy will allow you to work fully remotely, or from one of our offices in London, Cluj, New York, Denver or Boston. The choice about where you work from will be largely made by you. Regardless of where you choose to work from, you will be allowed to work outside of the country of your employment for up to 3 months each year.

Learn More
To find out more about who we are and how we work, please have a read about how our business reacted to the Covid pandemic:

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Transit Job Listing - Senior Project Manager (Remote)