Transit Systems 2023-01-18 2023-02-22

Control Center Technician

North County Transit District
Oceanside, California

Job ID: 143480
Job Status: Full-time

DESCRIPTION: The Control Center Technician is responsible for handling calls for emergency and non-emergency security and public safety assistance at multiple locations within the NCTD service area. S/he works in close coordination with other staff members, including NCTD and contract service providers within dynamic environments; coordinates first responder and NCTD staff and contractors; monitors and operates a variety of telecommunications, control center equipment and systems; and performs a variety of administrative duties involved in the preparation and maintenance of related reports. The Control Center Technician prepares incident reports and activity logs and testifies in court when subpoenaed. Starting salary rate for this position per the agreement with the SMART Union is $17.50/hour.

Distinguishing Characteristics This is a bargained position represented by the International Association of Sheet Metal, Air, Rail, and Transportation workers (SMART) Union and functions as a technician, monitoring District Closed Circuit Television (CCTV), railroad and regional radio communications, networked data communication systems while providing emergency communication and coordination with NCTD personnel, contract service providers, and emergency responders.

Supervision Received and Exercised S/he works under immediate direction from the Director of Security and general direction of the Chief of Safety and Security. This position exercises no supervisory authority. This position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted.

Working Conditions

Working conditions include office and transit operations control center setting involving contact with NCTD and contract personnel, public safety personnel, and the public. The Control Center Technician may be subject to shift changes and overtime. S/he must be able to work rotating shifts, including nights, weekdays, weekends, and holidays. Business travel may be required periodically between District sites, governmental agencies, consultants' facilities, and other locations as required.

EXAMPLES OF DUTIES:

Essential Functions Duties may include, but are not limited to, the following:

  • Monitors NCTD CCTV system, NCTD transit radio, rail operations radios, and San Diego County Regional Communication System.
  • Receives, evaluates, prioritizes, and relays calls for emergency and non-emergency security and public safety assistance.
  • Provides direct support to District staff during emergency situations as directed management, to include assisting with phone notifications, documentation, and communication with field staff.
  • Coordinates resources and/or provide information to public safety personnel.
  • Utilizing Closed Circuit Television (CCTV), conducts active video monitoring of various locations, captures video evidence for the use in criminal and civil proceedings, listens and responds to radio traffic, responds to reports of suspicious activity, investigates and reports suspicious activity, and notifies law enforcement of criminal activity; captures video evidence for reporting purposes.
  • Provides information to the train platforms via the visual/audio public address system.
  • Completes required reports and other documentation, utilizing a variety of tools which are heavily focused on software and electronic technology.
  • Performs other related duties as assigned.

QUALIFICATIONS:

Education/Experience

High School Diploma/GED required.

Minimum one (1) year directly relevant experience in a similar environment (such as CCTV monitoring, radio communication, etc.), including customer service.

A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered.

Certificates/Licenses

  • Possess and maintain a California driver's license, Class C, and a satisfactory driving record for the last five years.
  • Maintain compliance with the District's policies regarding Conflict of Interest and Ethics.

General Requirements

  • Knowledge of operations, services and activities of a public safety or public transit telecommunications center, highly desirable.
  • Knowledge of, or ability to learn, procedures for operating two-way radios and public address systems.
  • Ability to manage and maintain simultaneous, transitional, and emerging priorities, including the ability to react productively and make sound decisions in emergency situations.
  • Ability to make decisions, solve problems, resolve conflicts, exercise resourcefulness, and prioritize tasks to meet a variety of demands.
  • Exceptional verbal and written communication skills required.
  • Ability to solicit and maintain the cooperation of a wide variety of persons of different backgrounds and maintain harmonious and productive working relationships with District personnel and contractors at various organizational levels.
  • Ability to accept constructive criticism and apply it productively to professional performance
  • Demonstrated proficiency with computers and a variety of computer software programs in a Windows environment. Must be proficient in Microsoft Office Suite software (Word, Excel, PowerPoint, and Outlook).

SUPPLEMENTAL INFORMATION:

Physical Requirements The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must possess the ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions and work with office equipment, and lift equipment up to 25 pounds on a daily basis. The employee must be able to hear, see, and communicate verbally to exchange information. The employee must be able to physically travel between District locations and other destinations, work in evenings when required work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way. The employee may be subject to fumes, odors, dusts, gases, chemicals. The employee must be able to walk, climb, balance, bend, carry, push, reach, sit, and stand.

Machines / Tools / Equipment Ability to operate a personal computer and Microsoft Office Suite programs. Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone. Must be able to effectively use closed circuit television equipment, two-way radios, land line and cellular telephones, public address systems, telephone systems.

Application Information: All applicants must complete and submit an online application at www.gonctd.com/careers. A job offer is contingent upon the successful completion of a pre-employment drug screen and background check. Starting salary rate for this position per the agreement with the SMART Union is $17.50/hour. NCTD is an Equal Opportunity Employer.

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Transit Job Listing - Control Center Technician