Transit Systems 2022-05-10 2022-06-14

General Manager

First Transit
Chicago, Illinois

Job ID: 143003
Job Status: Full-time

First things First: Who are we?
First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico, and Canada.


  • Competitive Pay- based on experience & qualifications
  • Annual Bonus Eligible!
  • An excellent benefits package including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.
  • Relocation assistance available.
  • Join and grow with a successful team operating multiple locations in Chicagoland.
  • Working for an industry leader!

About the Position
Join the First Family as a General Manager in Chicago, IL operating services for PACE. This position Initiates, develops, and maintains a successful contract relationship. Along with much more, see below! If you have the drive, confidence, and determination to succeed, we are looking for you!
  • Handles all contractual services including operations, administrative and functions, information systems and provides oversight of safety, training, and maintenance departments as well.
  • Ensures compliance with all company procedures and policies.
  • Ensures services are provided within budget and action plans developed and implemented to improve operational efficiencies.
  • Maintains company and contractual assets (vehicles, facilities, inventories, tools, and equipment).
  • Ensures compliance with local, state, and federal laws and regulations (EPA, OSHA, DOT, ADA, and EEOC).
  • Analyzes, prepares, and develops budgets and forecasts.
  • Assists with negotiating operating budgets and contractual terms with customers.
  • Assesses resource needs, problems, and trends and plans accordingly.
  • Develops action plans to ensure customer retention.
  • Assures a safe working environment.
  • Provides and promotes effective communications with customers.
  • Provides leadership and guidance to develop location and company bench strength.
  • Establishes training goals and requirements for all personnel.
  • Satisfies client, corporate, and contractual reporting requirements and needs.
  • Assists in technical sales support and develops sales leads.

  • High School Diploma or equivalent required/Bachelor’s degree is strongly preferred
  • Requires 3-5 years of recent (within the last 5 years) and relevant direct experience managing all aspects of a para-transit service
  • Prior experience working with collective bargaining agreement
  • Computer literate with a good working knowledge of Microsoft Excel and Word
  • Must have evidence of building solid relationships with supervisors, peers, and subordinates
  • Excellent communication skills
  • Demonstrated ability to build and continuously motivate highly effective teams
  • Successful track record in managing budgets and/or P&L responsibility.
  • Ability to effectively and appropriately communicate and/or collaborate with agencies, directors, elected officials, operators, and all levels of hourly and salaried employees, including senior management.
  • Must be a self-starter able to obtain successful results without supervision.

First for a Reason

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion
Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement
Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training
Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact
Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

Apply today and get your career on the road with First Transit!

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Transit Job Listing - General Manager