Transit Systems 2021-10-04 2021-11-08

Chief Operating Officer

Company: Norwalk Transit District View more listings
Location: Norwalk, Connecticut
Job Status: Full-time
Job ID: 135817

Join NORWALK TRANSIT DISTRICT as its new CHIEF OPERATING OFFICER in Connecticut, the nearest New England state to New York, and Pennsylvania. Say yes to Connecticut and experience winter, spring, summer and fall with great attractions like family-friendly Mystic Seaport, stunningly beautiful museums, lush gardens, farms, shopping meccas and fine dining restaurants. Along the Long Island Sound, Connecticut’s shoreline offers a good selection of saltwater beaches for all tastes, with white sugar sand and lots of entertainment. Connecticut ski areas are close to the cities, for a quick trip and snowboarding. There are covered bridges, picnics, hiking, biking, walking trails, fly fishing, and pristine golf courses! Norwalk Transit District provides public bus transit to Norwalk and throughout southwest Connecticut. Norwalk Transit offers local bus, shuttle, commuter routes and door-to-door services for the elderly and persons with disabilities. It consists of three departments: administration, operations and maintenance; 135 employees, approximately 80 fixed route and para-transit vehicles.

The CHIEF OPERATING OFFICER has responsibility for the day-to-day management and oversight of Norwalk Transit District’s Bus Operations, Paratransit (ADA/Shuttle) departments and oversees all vehicle and facility maintenance.

Responsibilities include continuing analysis of the respective departments’ operations, efficiencies and effectiveness; development of supervisory staff and monitoring of goals and performance; development of operation policies and procedures and enforcement of same; review and oversight of technology and communication systems; ensuring conformance with regulatory requirements; reviewing discipline to ensure consistency; investigating customer complaints; working cooperatively with all other Managers; and, other duties that may be assigned. Also serves as the District’s ADA Officer and Civil Right Officer in accordance with the approved ADA Plan.

  • The Chief Operating Officer reports to the Chief Executive Officer; will work collaboratively with all departments; directly supervise the Director of Information and Technology, Transportation Manager, Manager of Safety & Security, Data Analyst/Transportation Planner and Marketing Representative.

  • The COO plans, directs and evaluates the operations of all areas of the organizations transportation operations. Will manage and direct the Fixed Route and Paratransit Departments ensuring safety, proper staffing, compliance with all regulatory requirements pertaining to fixed-route and Paratransit operations and on-time performance. Develop, manage and implement required reporting and liaison functions in support of all local, state and federal compliance regulations for the District. These include:

    • Americans with Disabilities Act (ADA)

    • National Transit Database

    • Connecticut Department of Transportation

    • Federal Transit Administration

  • The Chief Operating Officer also has responsibility for safety and is tasked with oversight of the District’s Safety Management System (PTASP). Responsible for contributing to a safe and secure work environment. Is cognizant of surroundings and acts in a safe manner at all times.

  • Is knowledgeable of and adheres to OSHA, NTD and other safety standards, directives and advisories, both written and verbal. Uses safety equipment and protective clothing as appropriate and necessary. Maintains good housekeeping habits in work area to avoid injury to self or others. Immediately reports to their respective supervisor or Manager of Safety and Security any safety or security issue and makes recommendations for improvement. Observes building access restrictions and lock doors when not present. Knows the nearest two safety exits and participates in safety drills… and more.

If you have that role “up your sleeves” management style; are forward thinking with the skill set and ability to provide structure, prioritize needs and lead confidently – we need you in Connecticut at the Norwalk Transit District!

SALARY RANGE: $120,000 to $140,000 Annually

Confidential inquiries are welcome. For additional information and a complete position description, contact Daphne Le Blanc at 818.399.5787. If this position offers the unique opportunity you seek, submit your profile and a targeted letter of interest outlining what your experience brings to this role. Also, provide at least three (3) senior-level professional references directly to by October 29, 2021. Norwalk Transit District will offer a competitive compensation package to the elected individual depending on their qualifications and experience. An equal Opportunity Employer. This position will remain open until it is filled.

Transit Job Listing - Chief Operating Officer