Transit Systems 2021-09-13 2021-10-17

Operations Manager

Company: Umpqua Public Transportation District View more listings
Location: Roseburg, Oregon
Job Status: Full-time
Job ID: 134898

Under the direction of the UPTD General Manager, the Transit Operations Manager is responsible for the planning, coordination, and oversight of transit activities and operations, including management of operations staff.

This is a "mandatory-testing" position that requires Drug Testing.

Examples of Duties:

  • Oversees the Transit Operations Division by directing, organizing, and managing operation activities for Fixed Route, Commuter Route, ParaTransit and Dial A Ride Demand Response.
  • Analyzes and plans existing transit operations by researching, developing, and implementing service improvements and modifications
  • Ensures compliance in accordance to FTA/ODOT standards, Americans with Disabilities Act (ADA) regulations, and departmental policies, as well as applicable federal, state, and local laws and regulations
  • Works closely with supervisors to ensure staff are monitoring, training, and evaluating performance of assigned personnel as well as monitoring employee attendance and tracking employee vacation and leave
  • Provides operational statistics for the National Transit Data Base Report (NTD) by maintaining all documentation required by federal, state, and local reporting requirements related to the operations department
  • Compiles data and presents reports and findings concerning system operational statistical data Investigates accidents, as assigned, including receiving and responding to drivers' incidents and accidents, and conducting internal accident investigations
  • Addresses and resolves passenger complaints and issues in a timely and proactive manner in order to provide exceptional internal and external customer service
  • Assists in the preparation and allocation of departmental budget and subsequent expenditures by monitoring payroll and implementing staffing level adjustments
  • Performs office and field supervisory duties for the Transit Operations Division
  • Consults with departmental staff, other District departments, and outside agencies by coordinating activities, providing technical expertise, and receiving advice/direction, as needed
  • Helps establish Emergency support relationship with local governments. Assumes a support role for Emergency Support Function during emergency operations/natural disasters
  • Performs other duties and projects, as assigned

Knowledge, Skills, Abilities, and Other Characteristics

Knowledge of:
  • Managerial and supervisory principles
  • Budgetary management practices related to municipal and/or public transit funds
  • Strategic planning principles
  • Advanced principles and practices in transit operations
  • Applicable Federal, State, and local laws, regulations, codes, and/or statutes
  • Conducting objective research
  • Project management principles

Skill in:
  • Written and oral communication, including grammar usage, spelling, punctuation, and style
  • Computer and related software applications.
  • Interpersonal communication, as applied to interaction with coworkers, supervisors, the general public, etc. sufficient to exchange or convey information and to receive work direction

Ability to:
  • Monitor and maintain inventory of assigned equipment
  • Manage programs and complex projects
  • Coordinate with outside government agencies
  • Perform complex mathematical calculations
  • Monitor and evaluate subordinates
  • Delegate and prioritize work
  • Interpret a variety of transit related data, plans, reports, and/or other related items
  • Manage multiple tasks simultaneously
  • Use independent judgement to solve complex problems
  • Perform project reviews and revisions
  • Interpret and apply applicable laws, rules, and regulations
  • Prepare, review, and analyze technical reports
  • Analyze problems, identify alternative solutions, project consequences of proposed actions, and make recommendations in support of goals
  • Be on-call 24/7 to respond to emergencies; be able to work nighttime hours and weekends, if needed.

District Employee Responsibilities:
All UPTD employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of UPTD's Employee Code of Ethics, gift, and conflict of interest policies.

All UPTD employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Minimum Qualification Requirements

Training and Experience:
A high school diploma or GED and a minimum of three years of supervisory or management experience, including at least three years in the transportation field; or, a combination of education and experience equivalent to these requirements

Licenses and Certifications:
  • Valid Commercial Driver's License (CDL) with passenger endorsement or ability to get one
  • Oregon D.O.T. Medical Certification
  • All necessary licensing must be in place prior to hire and must remain current for position requirements

Preferred Qualifications:
An associate's or bachelor's degree in public administration, business, transportation, or related field. Experience may be substituted for degree.

Physical Requirements:
Positions in this class typically require: reaching, standing, walking, fingering, grasping, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Transit Job Listing - Operations Manager