Transit Systems 2021-07-19 2021-08-23

Supervisor of Operations Control

Company: New Orleans Regional Transit Authority View more listings
Location: New Orleans, Louisiana
Job Status: Full-time
Job ID: 133107


SALARY RANGE: $40,000 - $83,750 Annually

CLOSING DATE: Open until filled

Non-Represented Employment Opportunity

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The Regional Transit Authority gets people moving around New Orleans. Our transit services bring hard-working commuters to their jobs, students to their schools and fun seekers to entertainment, shopping areas and restaurants. We provide mobility to residents of the city as well as tourists, taking them to and from their hotels to historical neighborhoods and countless attractions. RTA’s system includes five streetcar lines, 34 bus routes, two ferry routes and paratransit services. Our passengers take more than 19 million rides every year.

Manager of Operations Control

Communication Dispatchers


  • Supervises and manages a team and/or management processes including the full range of management duties
  • Recruits, interviews, hires, and appraises employees (performance evaluations) on their productivity
  • Delegates and oversees the daily workflow of the department
  • Motivates, guides, mentors, and coaches employees on their development
  • Recommends to senior management internal promotions and changes including discipline and terminations of employees in accordance with company policy
  • Performs other related duties as assigned

Under the supervision of the Manager of Operations Control perform tasks of the Transit System Control Center.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
  • Evaluate all emergencies that occur in the field that may interrupt regularly scheduled bus operations, dispatch Street Supervisor and other RTA personnel to scene of emergencies.
  • Maintain accurate log of Daily Radio Communication by internal and external users.
  • Prepare daily reports of accidents, emergencies, delays, and alternate actions taken by the Control Center.
  • Prepare daily operational reports.
  • Initiate and direct immediate corrective action in handling of all emergencies that occur in the field, such as accidents, injury or illness to employees or customers, blockades, fires, high water, power failures, breakdowns, disturbances, etc.
  • Maintain daily radio off and on log indicating supervisors, transit management personnel, maintenance equipment, and transit police sign on and off.
  • Maintain daily records and prepare daily reports and switching of vehicles, breakdowns, accidents, supervisors on and off reports, and transit police activity sheet.
  • Receive Chartered Service orders during non-office hours and communicate with Charter when necessary; assign orders to station that would be most economical for customer.
  • Obtain and communicate periodically to field supervisors, Roadway personnel, Station Superintendents, etc., the location or movement of parades in order to provide best possible service while parades are in progress.
  • Prepare daily operational reports.
  • Provide data to other operational personnel relative to factors that could cause disruption to scheduled service.
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of RTA are carried out
  • Acts as a liaison between the Control Center and local agencies for unusual conditions or emergencies.
  • Monitors communication system operation.
  • Performs other job related duties which are in keeping with the goals and objectives of RTA.

  • Ability to communicate effectively
  • Must have the ability to make accurate on the spot decisions
  • Knowledge of the Transit system
  • Ability to give accurate and effective instructions
  • Microsoft Office Suite (Word, Excel, & Teams) proficiency required
  • Read, write, speak, and understand English

A high school diploma or G.E.D. High school diploma to be submitted at time of application.

OR: An equivalent combination of education and experience that demonstrates the ability to perform the position duties

A minimum of four (4) years recent experience directly related to the operations of the Transit System.

A valid Louisiana Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Must submit to criminal background check, the results of which must meet hiring criteria for the role.

Normal office environment.

This is a designated Safety Sensitive Position Covered under USDOT (Federal Transit Administration [FTA] Regulations). Drug and Alcohol Testing is conducted using FTA regulations.

NORTA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on job-related standards and must comply with the principles of equal employment opportunity.

This classification is at-will and the incumbent serves at the pleasure of the hiring authority. This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Transit Job Listing - Supervisor of Operations Control