Transit Systems 2021-06-07 2021-07-12

Communications Control Dispatcher

Company: New Orleans Regional Transit Authority View more listings
Location: New Orleans, Louisiana
Job Status: Full-time
Job ID: 132287


START PAY RATE: $30.05 Hourly

CLOSING DATE: Open until filled

Amalgamated Transit Union (ATU) Employment Opportunity

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The Regional Transit Authority gets people moving around New Orleans. Our transit services bring hard-working commuters to their jobs, students to their schools and fun seekers to entertainment, shopping areas and restaurants. We provide mobility to residents of the city as well as tourists, taking them to and from their hotels to historical neighborhoods and countless attractions. RTA’s system includes five streetcar lines, 34 bus routes, two ferry routes and paratransit services. Our passengers take more than 19 million rides every year.

Supervisor of Operations Control


Under supervision of the Supervisor of Operations Control the Communications Dispatcher performs tasks of the Operations Control Bus & Rail Center.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request

  • Evaluates all emergencies that occur in the field that may interrupt regularly scheduled bus operations, dispatch Street Supervisor, and other RTA personnel to the scene of emergencies.
  • Maintains accurate log of Daily Radio Communication by internal and external users.
  • Prepares daily reports of accidents, emergencies, delays, and alternate actions taken by the Control Center.
  • Prepares daily operational reports.
  • Initiates and directs immediate corrective action in the handling of all emergencies that occur in the field, such as accidents, injury or illness to employees or customers, blockades, fires, high water, power failures, breakdowns, disturbances, etc.
  • Maintains daily radio off and on log indicating supervisors, transit management personnel, maintenance equipment, and transit police sign on and off.
  • Maintains daily records and prepare daily reports of delays and switching of vehicles, breakdowns, accidents, supervisors on and off reports, and transit police activity sheet.
  • Receives Chartered Service orders during non office hours and communicate with Charter when necessary; assign orders to station that would be most economical for customer.
  • Obtains and communicates periodically to field supervisors, Roadway personnel, Station Superintendents, etc., the location or movement of parades in order to provide best possible service while parades are in progress.
  • Prepares daily operational reports.
  • Provides data to other operational personnel relative to factors that could cause disruption to scheduled service.
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of RTA are carried out
  • Acts as liaison between the Control Center and local agencies for unusual conditions or emergencies.
  • Monitors communication system operation.
  • Performs other job related duties which are in keeping with the goals and objectives of RTA.

  • Must have the ability to make accurate on the spot decisions
  • Ability to give accurate and effective instructions
  • Knowledge of the Transit System
  • Ability to communicate effectively

High school graduate or G.E.D., or experience and training to the equivalent.

Minimum of three (3) years recent experience directly related to the operations of the Transit System.

None Required

Must submit to criminal background check, the results of which must meet hiring criteria for the role.

Prolonged periods of sitting at a desk and working on a computer. Normal office environment.

This is a designated Safety Sensitive Position Covered under USDOT (Federal Transit Administration [FTA] Regulations). Drug and Alcohol Testing is conducted using FTA regulations.

NORTA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on job-related standards and must comply with the principles of equal employment opportunity.

This classification is at-will and the incumbent serves at the pleasure of the hiring authority. This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Transit Job Listing - Communications Control Dispatcher