Transit Management Groups 2021-04-06 2021-05-11

Director of Quality and Standards

Company: RATP Dev USA View more listings
Location: Fort Worth, Texas
Job Status: Full-time
Job ID: 130959
Website: http://www.ratpdevusa.com

We move people and your future is our destination!

RATP Dev USA manages and operates transit systems throughout the United State with a focus on fixed route, paratransit, and streetcar operations in urban and rural areas. Our commitment to excellence has resulted in several of our transit systems being recognized by the American Public Transportation Associate (APTA) as an Outstanding Public Transportation System.

This position reports to the Chief Operating Officer, and requires regular travel to field locations.

Position Overview:
The Director of Standards and Quality is responsible for developing and managing the company’s Health Check Review. The Health Check Review will be designed to ensure that our systems are complying with their contractual obligations, federal/state regulations as well as our own internal policies and procedures. This review will focus on each system’s business processes to confirm that they are being followed consistently throughout the different departments within their organization. Proper administration of the business processes will result in consistency, reliability, and accuracy of statistical and financial data.

The Health Check Review will consist of an audit of the system’s different departments. Questions will be asked of each department regarding their business processes as well as the results of these business processes. Through this process best practices, that can serve as company standards, and deficiencies will be identified. The audit process will be completed using the Coruson software. This will allow documentation of the audit and tracking of the follow up needed to correct any deficiencies that were identified. The focus of this effort will be to provide our managers with a continuous improvement tool.

Key Responsibilities:

  • Develop health check document to be used for auditing process

  • Reviews pertinent documents necessary to determine if an audit trail exists for all records and systems.

  • Conduct planned and random audits of business processes.

  • Identify best practices for company standards

  • Provide guidance on correcting deficiencies identified through health check Competencies

Qualifications:
  • Bachelor’s degree from an accredited university in related field, preferred

  • Minimum of 5 years previous public transit experience in a leadership role focused on process improvement with subject matter expertise in operations, maintenance, or safety.

  • Ability to work with many cross-functional internal and external partners.

  • Collaborative problem-solving skills and a natural investigative mind set.

  • Ability to think conceptually and strategically, while maintaining a results-driven approach.

  • Unquestionable integrity and the ability to handle sensitive issues.

Commitment to Diversity and Equal Employment Opportunity
We hire great people from a wide variety of backgrounds, not just because it is the right thing to do, but because it makes our company stronger. RATP Dev USA is proud to be an equal opportunity employer and welcomes all qualified applicants regardless of race, sex, religion, color, national origin, age, disability, veteran status, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

COVID-19 Response
We follow strict adherence to the CDC guidelines and enforce masks and social distancing to keep our employees and customers safe.

Apply Today!
Applicants may email resumes to Meridith Green, VP Field Human Resources at meridith.green@ratpdev.com.

Transit Job Listing - Director of Quality and Standards