Transit Systems 2021-04-05 2021-05-10

Transit Supervisor, Paratransit

Company: New Orleans Regional Transit Authority View more listings
Location: New Orleans, Louisiana
Job Status: Full-time
Job ID: 130918


SALARY RANGE: $40,000 - $93,750 Annually

CLOSING DATE: Open until filled

Non-Represented Employment Opportunity

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The Regional Transit Authority gets people moving around New Orleans. Our transit services bring hard-working commuters to their jobs, students to their schools and fun seekers to entertainment, shopping areas and restaurants. We provide mobility to residents of the city as well as tourists, taking them to and from their hotels to historical neighborhoods and countless attractions. RTA’s system includes five streetcar lines, 34 bus routes, two ferry routes and paratransit services. Our passengers take more than 19 million rides every year.

Director of Mobility Services & Alternative Modes

Paratransit Operators


  • Supervises and manages a team and/or management processes including the full range of management duties
  • Recruits, interviews, hires, and appraises employees (performance evaluations) on their productivity
  • Motivates, guides, mentors, and coach employees on their development
  • Performs other related duties as assigned

The Transit Supervisor Paratransit supervises, coordinates, monitors, and controls Paratransit Operators work assignments in an operating division, daily operations of RTA bus service within the Operations Control Center, and bus service on-street operations as well as instruct, coordinate, monitor, provide, and critique driver training for bus operators, mechanics and other personnel.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
  • Coordinates Paratransit operations by receiving and transmitting information using a computer-aided dispatch system multi-channel radio and telephone communications console with Operators, RTA management, police, and other agencies
  • Responds to requests for assistance from disabled patrons and ensures transportation service in accordance with the Americans with Disabilities Act (ADA)
  • Performs customer and public relations duties including retrieving lost articles and helping to locate missing persons
  • Requests various operational reports submitted by operations staff for review and action by management, as appropriate
  • Operates non-revenue vehicles when patrolling assigned geographical areas to monitor and supervise Paratransit Operators in the performance of their duties
  • Operates revenue vehicles in the yard, streets, or highways when required
  • Operates a bus during emergency situations
  • Cites Operators for rule and standard operating procedure violations
  • Counsels Paratransit Operators and prepares written documents concerning Operators' performance
  • Investigates traffic and workplace accidents, incidents, and customer complaints, and prepares necessary reports
  • Performs undercover surveillance when necessary to confirm customer complaints or other reports regarding Operators' driving performance and/or behavior
  • Enforces RTA policies, rules, and standard operating procedures, municipal, state, and federal rules and regulations pertaining to the legal and safe operation of revenue equipment
  • Provides assistance to operators by performing minor mechanical repairs
  • Coordinates specialized training needs with division and department heads
  • Conducts classroom, behind the wheel, and one-on-one training in the safe operation of revenue and non-revenue equipment using guidelines and requirements set forth by the Department of Motor Vehicles (DMV) and Federal Transit Administration (FTA)
  • Certifies training of operating personnel to ensure compliance with DMV and FTA regulations
  • Develops and assesses accident and safety programs
  • Trains department operating personnel and other employees in the application of RTA and departmental policies, procedures, and rules
  • Trains personnel on physical requirements for commercial operators and ADA assistance requirements
  • Retrains personnel coming back to work after a leave of absence or as a result of other agreed upon work-related issues
  • Trains supervisors and other personnel to investigate accidents and incidents involving agency vehicles
  • Performs extra board mark-up, shake-up, and operator bidding activities
  • Gathers reports and operational data
  • Performs various administrative assignments
  • Adheres to safety rules, regulations, policies, and procedures to ensure the wellbeing of RTA customers, employees, and business partners
  • Performs other job related duties which are in keeping with the goals and objectives of RTA.

  • Theories, principles, and practices of transit operations, operating lines, routes, and fares
  • Applicable local, state, and federal laws, rules, and regulations governing public transit systems, including Department of Motor Vehicle (DMV) and Federal Transit Administration (FTA)
  • Applicable Federal Communications Commission (FCC) regulations
  • Federal and State requirements for driver training, endorsements, and certification in Class "A" and "B" vehicles
  • Applicable sections of the Education and Administrative Codes
  • Vehicle operations and safety
  • Area emergency jurisdictions
  • Principles of training and skills development
  • English usage, correct grammar, punctuation, and spelling and ability to read, write, speak, and understand English
  • Proper telephone etiquette
  • Applicable business software applications
  • Planning, organizing, and monitoring transit operations work
  • Operating RTA revenue vehicles on city streets and highways
  • Performing minor mechanical adjustments to transit vehicles
  • Analyzing situations, identifying problems, and recommending solutions
  • Exercising judgment and creativity in making decisions
  • Communicating effectively orally and in writing
  • Preparing clear and concise accident reports
  • Interacting professionally with various levels of RTA employees and outside representatives
  • Reading and understanding work runs and running boards
  • Operating radio communication systems, including voice radio and computer-aided dispatch equipment
  • Pass physical agility test
  • Successfully perform bus operating maneuvers for purposes of demonstration
  • Work independently without immediate supervision
  • Operate RTA transit computer systems
  • Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
  • Travel to various locations
  • Proofread work and correct errors
  • Speak effectively to individuals and/or small groups
  • Provide supervision and direction to internal and external staff
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of RTA are carried out

Four (4) to seven (7) years’ experience in similar related field; disability related field; call centers and or administrative field.

High school or GED degree; Associates degree preferred.

OR: An equivalent combination of education and experience that demonstrates the ability to perform the position duties

None Required

Must submit to criminal background check, the results of which must meet hiring criteria for the role.

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

This is a designated Safety Sensitive Positions Covered under USDOT (Federal Transit Administration [FTA] Regulations). Drug and Alcohol Testing is conducted using FTA regulations.

NORTA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on job-related standards and must comply with the principles of equal employment opportunity.

This classification is at-will and the incumbent serves at the pleasure of the hiring authority.

This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Transit Job Listing - Transit Supervisor, Paratransit