Transit Systems 2021-04-05 2021-05-10

Crisis Intervention Coordinator II

Company: New Orleans Regional Transit Authority View more listings
Location: New Orleans, Louisiana
Job Status: Full-time
Job ID: 130917


SALARY RANGE: $56,100 - $84,150 Annually

CLOSING DATE: Open until filled

Non-Represented Employment Opportunity

To apply for this exciting career opportunity, please visit

This bulletin is posted to establish or add to a qualified list of candidates

The Regional Transit Authority gets people moving around New Orleans. Our transit services bring hard-working commuters to their jobs, students to their schools and fun seekers to entertainment, shopping areas and restaurants. We provide mobility to residents of the city as well as tourists, taking them to and from their hotels to historical neighborhoods and countless attractions. RTA’s system includes five streetcar lines, 34 bus routes, two ferry routes and paratransit services. Our passengers take more than 19 million rides every year.

Director of Physical Security/Emergency Management


The role of the Crisis Intervention Coordinator is to respond to crisis and provide support, problem solving, and de-escalation to individuals, customers, and employees in crisis situations. Responsible for homeless outreach and engagement through developed partnerships with various organizations, documentation, and referrals. Respond to information about supportive activities at the RTA properties and locations and providing information and referral to intakes and others who contact the agency via the hotline. This position will complete all crisis drop in assessments of service needs and will provide supportive services to assist them into the correct system of care. This position will also be responsible for the intensive coordination and communication within the coordinated entry system process and collaborate with internal and external entities to deliver more efficient use of resources.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

  • Professionally represents RTA to police, paramedics, and hospital staff.
  • Answers and always responds appropriately to the response team phone during scheduled shifts.
  • Diffuses or de-escalates challenging and crisis situations involving individuals in critical situation who may need support services
  • Communicates promptly pertinent or concerning events to supervisors
  • Documents and reports after each shift all interactions with individuals
  • Walks through properties to ensure it is a healthy and safe environment
  • Audits site compliance
  • Provides recommendations on observations for designated individuals
  • Responds to and reports accurately on incidents
  • Builds rapport with individuals and staff creating a trusting and supportive dynamic.
  • of employees.
  • Performs other job-related duties which are in keeping with the goals and objectives of RTA.

  • Compassionate about the care and well-being of others.
  • Strong interpersonal communication skills: ability to communicate with varied levels of employees.
  • Strong written and verbal communication skills.
  • Ability to establish and maintain positive and effective work relationship.
  • Ability to take initiative and work autonomously, as appropriate once instruction is given.
  • Ability to establish and contribute to a high degree of teamwork and collaboration with diverse groups.
  • Ability to establish and maintain positive and effective work relationship.
  • Ability to take initiative and work autonomously, as appropriate once instruction is given.
  • Exhibits current working knowledge of federal, state, and local regulations/laws.

Bachelor’s Degree in Emergency Management, Social Work, Human Services/Victimology or related field; experience and training to the equivalent.

OR: An equivalent combination of education and experience that demonstrates the ability to perform the position duties

Five (5) years of prior experience conducting crisis response assessments.

Additional experience, as outlined above, may be substituted for required education on a two-for-one-year basis.

None Required

Must submit to criminal background check, the results of which must meet hiring criteria for the role.

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times. (The company to determine if the position is a safety sensitive position.)

NORTA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on job-related standards and must comply with the principles of equal employment opportunity.

This classification is at-will and the incumbent serve at the pleasure of the hiring authority. This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Transit Job Listing - Crisis Intervention Coordinator II