Transit Systems 2021-04-01 2021-05-06

Human Capital Coordinator II, Employee & Labor Relations

Company: New Orleans Regional Transit Authority View more listings
Location: New Orleans, Louisiana
Job Status: Full-time
Job ID: 130857


SALARY RANGE: $56,100.00 - $84,150.00

CLOSING DATE: Open until filled

Non-Represented Employment Opportunity

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The Regional Transit Authority gets people moving around New Orleans. Our transit services bring hard-working commuters to their jobs, students to their schools and fun seekers to entertainment, shopping areas and restaurants. We provide mobility to residents of the city as well as tourists, taking them to and from their hotels to historical neighborhoods and countless attractions. RTA’s system includes five streetcar lines, 34 bus routes, two ferry routes and paratransit services. Our passengers take more than 19 million rides every year.

Deputy Chief of Human Resources/ Employee Relations


Performs support duties of equal opportunity programs and labor relations polices, including experience and solid knowledge of labor relation contracts, EEOC law, racial equity and social justice to support the department’s workforce needs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

  • Interprets collective bargaining agreement provisions, rules and regulations; counsel management on labor relations issues; provides recommendations, alternative solutions and/or specific actions.
  • Leads the coordination of negotiations; prepares schedule; conducts studies and performs research on positions and issues; evaluates alternatives and recommends solutions; prepares contract language and participates in negotiations.
  • Supports client departments in contract compliance.
  • Tracks grievances and discipline preparations.
  • Responsible for grievances, disputes and disciplinary actions; confers with employees and labor representatives; researches facts and past practices; makes recommendations and assists with resolution.
  • Responsible for arbitration proceedings; researches and determines facts; confers with legal staff; brief witnesses for hearings; prepares formal documentation; implements resolutions.
  • Conducts investigations regarding employee relations, discrimination and other employment related matters.
  • Reviews and disseminates collective bargaining agreements; revises policies and procedures based on negotiations; document changes and maintain records.
  • Assists in the training management and supervisory personnel on new contract agreements, changes to policies and procedures and proper documentation techniques.
  • Evaluates trends, practices and patterns in labor relations; analyzes data; prepares reports and documentation; recommends modifications to programs, policies and procedures; maintains accurate information, documentation and records.
  • Compiles and validates bargaining unit title certifications and negotiated changes in pay rates for implementation to RTA's pay system. Incorporates changes to contract appendices
  • Prepares and presents testimony at interest arbitrations and staffs collective bargaining sessions, responding to inquiries regarding costing and other data compiled in support of RTA's position
  • Interprets labor contract provisions in response to operating department requests, using related negotiation history and agency practices to resolve discrepancies in application
  • Reviews and evaluates grievance investigations and advises management and Labor Negotiators of status
  • Designs and conducts surveys of other jurisdictions to obtain data on wages, benefits, working conditions, employment practices and related issues
  • Monitors contract compliance regarding labor issues and goals
  • Conducts field reviews and site visits
  • Conducts studies and prepares oral and written reports of findings
  • Responds to public inquiries regarding RTA programs and opportunities
  • Maintains data in support of events and programs
  • Prepares reports and presents information to other departments
  • Provides support and advice to external parties regarding RTA programs
  • Responds to and resolves employee inquiries in a courteous manner; provides information within the area of assignment.
  • Performs a variety of special projects relative to assigned responsibilities.
  • Attends and participates in professional group meetings; stays abreast of new trends, legislation and innovations in the field of labor relations.
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of RTA are carried out.
  • Performs other job related duties which are in keeping with the goals and objectives of RTA.

  • Basic principles and practices of labor relations management
  • Basic methods and techniques of negotiating labor relations contracts
  • Standard contract language and techniques of interpretation and application - Principles of business letter writing and basic report preparation
  • Applicable local, state, and federal laws, rules, and regulations governing human resources management for a public agency
  • EEO and Affirmative Action rules and regulations
  • Theories, principles, and practices of human resources management as they relate to the assigned unit, e.g., recruitment, selection, compensation, health and welfare services, disability compliance, etc.
  • Performing a variety of duties in support of RTA's labor relations programs
  • Interpreting and applying contract obligations contained in bargaining agreements
  • Understand, interpret, and apply policies, procedures, contracts, laws, regulations, and labor/ management agreements
  • Working effectively with labor unions and Collective bargaining agreements
  • Researching and evaluating labor relations issues and presenting data
  • Researching and reporting preparation methods
  • Organizing and writing technical memoranda, reports, settlement proposals, etc.
  • Interpreting and explaining RTA labor relations policies and procedures
  • Preparing clear and concise reports
  • Maintaining accurate files and records
  • Tracking grievances
  • Advocating cases before an arbitrator
  • Resolving problems
  • Assisting change procedures
  • Communicating clearly and concisely, both orally and in writing
  • Analyzing situations and identifying problems
  • Exercising sound judgment in making decisions
  • Interacting professionally with various levels of the organization and external entities
  • Preparing reports and correspondence
  • Prioritizing and managing work to meet deadlines
  • Handling highly confidential information
  • Compiling, analyzing, and managing data
  • Utilizing applicable business software applications
  • Current office procedures, methods and equipment including computers
  • Principles and procedures of record keeping

Bachelor's Degree in Business Administration, Public Administration, Human Resources, Labor Relations or a related field

OR: An equivalent combination of education and experience that demonstrates the ability to perform the position duties

Two (2) years of relevant transit/transportation experience performing work in labor relations, civil rights compliance or other related program.

None Required

Must submit to criminal background check, the results of which must meet hiring criteria for the role.

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. (The company to determine if the position is a safety sensitive position.)

NORTA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on job-related standards and must comply with the principles of equal employment opportunity.

This classification is at-will and the incumbent serves at the pleasure of the hiring authority. This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Transit Job Listing - Human Capital Coordinator II, Employee & Labor Relations