Transit Systems 2021-07-16 2021-07-28

Superintendent, Service Operations

Company: Washington Metropolitan Area Transit Authority View more listings
Location: Arlington, Virginia
Job Status: Full-time
Job ID: 130294
Website: http://www.wmata.com/careers

Location: Four-Mile Run Facility

WMATA Reference: 210243

Job Summary:
The Superintendent Service Operations directs all Bus Transportation related work and activities for assigned The Washington Metropolitan Area Transit Authority (WMATA), the sixth largest bus network in the U.S. is seeking highly motivated individuals for the position of Bus Operations Manager. The individual should possess experience working in a large bus transportation environment. The position entails the supervision of bus/motor coach operator personnel upwards to 400+ to ensure the safe and efficient operation of bus services across the Washington Metro area. WMATA is a safety-first organization and is committed to improving our customer’s experience. The ideal candidates should have experience conducting investigations specific to customer complaints, bus operator incidents and can provide coaching, guidance and any necessary discipline to their respective bus operations staff. WMATA operates twenty- four (24) hours, seven (7) days a week, three hundred & sixty- five (365) days a year.

The incumbents in this role must be able to manage projects, multitask and ability to prioritize, forge partnerships within the organization and with entities outside the organization and work in a supportive and collaborative capacity in support of the division activities and staff.

WMATA offers a generous benefits package to include health, dental, group life insurance, paid holidays, annual and sick leave, retirement plan as well as tuition reimbursement, flexible spending accounts, and free transportation on Metrobus and rail.

Job Summary:

The Superintendent Service Operations directs all Bus Transportation related work and activities for assigned sector (Bus Division or Bus Operations Central Control (BOCC)) and is responsible for ensuring and maintaining optimal service performance and for identifying and resolving service issues. The Superintendent implements and delivers positive outcomes pertaining to the effectiveness of customer service, all bus transportation service delivery, workforce productivity, cost performance, and other service improvements and programming activities associated with assigned sector, in partnership with other Bus Operations leadership.

ESSENTIAL FUNCTIONS

  • Manages the daily operations of the bus operations service delivery functions for assigned sector to ensure that all services are being operated on schedule and customers are being provided with safe, reliable and courteous service, and all administrative business functions and processes are being performed efficiently and effectively.

  • Monitors and evaluates staff performance and provides feedback, coaching, positive discipline and other mechanisms to identify performance improvement requirements, and to further develop skills; provides recognition for high performance.

  • Creates and maintains an environment focused on safety and coordinates with the safety and training departments to ensure all safety goals and directives are met and staff is properly trained.

  • Provides tactical staff response oversight for emergency incidents and special events within the metropolitan area and coordinates both organizational and external partner participation.

  • Assists, supports or leads accident/incident investigations, including any needed on-site assistance and support to safety and training personnel.

  • Supports, implements and monitors department initiatives, policies, standards, operating procedures, and short/long-range objectives aimed at improving business processes and overall service delivery.

  • Interacts with customers, communities, and businesses to identify and implement new service and improvements to existing service.

  • Tracks, compiles, analyzes and reports on bus service delivery key performance indicators, including bus operator performance reports and handles interdepartmental issues.

  • Oversees the daily supervision of bus operators, supervisor staff and/or communication specialists and maintains close communication with staff of other service operations sectors as necessary, to ensure a safe and efficient bus service operation.
OTHER FUNCTIONS
  • Communicates and/or manages staffing needs, assists staff assigned to recruiting cycle in identifying, interviewing hiring quality candidates.

  • Assures that employee grievances are heard and resolved with help from appropriate support employees and/or departments as required.
The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

MINIMUM QUALIFICATIONS

Education
Bachelor’s Degree in Transportation Management, or a related field

In lieu of a Bachelor’s Degree, a High School diploma or GED and four (4) years of transportation operations industry experience

Experience
Seven (7) years of Transit Operations experience, to include a minimum of four (4) years as a supervisor/manager over activities requiring the planning and coordination of major transit service delivery operations.

Certification/Licensure
Driver’s License from the jurisdiction of residence

No more than 2 points and 1 moving violation in a 24-month period (BOCC only)

Preferred
Bachelor’s Degree in Transportation Management or a related field
sector (Bus Division or Bus Operations Central Control (BOCC)) and is responsible for ensuring and maintaining optimal service performance and for identifying and resolving service issues. The Superintendent implements and delivers positive outcomes pertaining to the effectiveness of customer service, all bus transportation service delivery, workforce productivity, cost performance, and other service improvements and programming activities associated with assigned sector, in partnership with other Bus Operations leadership.

ESSENTIAL FUNCTIONS
  • Manages the daily operations of the bus operations service delivery functions for assigned sector to ensure that all services are being operated on schedule and customers are being provided with safe, reliable and courteous service, and all administrative business functions and processes are being performed efficiently and effectively.

  • Monitors and evaluates staff performance and provides feedback, coaching, positive discipline and other mechanisms to identify performance improvement requirements, and to further develop skills; provides recognition for high performance.

  • Creates and maintains an environment focused on safety and coordinates with the safety and training departments to ensure all safety goals and directives are met and staff is properly trained.

  • Provides tactical staff response oversight for emergency incidents and special events within the metropolitan area and coordinates both organizational and external partner participation.

  • Assists, supports or leads accident/incident investigations, including any needed on-site assistance and support to safety and training personnel.

  • Supports, implements and monitors department initiatives, policies, standards, operating procedures, and short/long-range objectives aimed at improving business processes and overall service delivery.

  • Interacts with customers, communities, and businesses to identify and implement new service and improvements to existing service.

  • Tracks, compiles, analyzes and reports on bus service delivery key performance indicators, including bus operator performance reports and handles interdepartmental issues.

  • Oversees the daily supervision of bus operators, supervisor staff and/or communication specialists and maintains close communication with staff of other service operations sectors as necessary, to ensure a safe and efficient bus service operation.
OTHER FUNCTIONS
  • Communicates and/or manages staffing needs, assists staff assigned to recruiting cycle in identifying, interviewing hiring quality candidates.

  • Assures that employee grievances are heard and resolved with help from appropriate support employees and/or departments as required.
The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Medical Group
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Evaluation Criteria:
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Personal Interview
  • Skills Assessments
  • Verification of education and experience
  • Criminal Background Check
  • Credit history report for positions with fiduciary responsibilities
  • Successful completion of a medical examination including a drug and alcohol screening
  • Review of a current Motor Vehicle Report

Closing:
Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job Descriptions are available upon confirmation of an interview.

Please apply before 7/28/2021

To apply for this position, visit WMATA's Career Center

Transit Job Listing - Superintendent, Service Operations