Transit Systems 2021-03-30 2021-05-04

Senior Director of Operations

Company: New Orleans Regional Transit Authority View more listings
Location: New Orleans, Louisiana
Job Status: Full-time
Job ID: 129544


SALARY RANGE: $131,070.00 - $182,312.00 Annually

CLOSING DATE: Open until filled


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The Regional Transit Authority gets people moving around New Orleans. Our transit services bring hard-working commuters to their jobs, students to their schools and fun seekers to entertainment, shopping areas and restaurants. We provide mobility to residents of the city as well as tourists, taking them to and from their hotels to historical neighborhoods and countless attractions. RTA’s system includes five streetcar lines, 34 bus routes, two ferry routes and paratransit services. Our passengers take more than 19 million rides every year.

Deputy CEO Chief Operations Officer

- Director of Data Science
- Director of Scheduling & Service Planning
- Manager of Operations Training
- Administrative Analyst


  • Supervises and manages a team and/or management processes including the full range of management duties
  • Recruits, interviews, hires, and appraises employees (performance evaluations) on their productivity
  • Delegates and oversees the daily workflow of the department
  • Motivates, guides, mentors, and coaches employees on their development
  • Recommends to senior management internal promotions and changes including discipline and terminations of employees in accordance with company policy
  • Performs other related duties as assigned

The Senior Director of Operations reports directly to the Deputy CEO Chief Operations Officer and is responsible for executive oversight ensuring Transportation business units/functions and staff service providers perform in a manner consistent with the requirements and standards defined in the RTA’s goals, missions and contracts through monitoring of key performance indicators; vehicle condition and readiness; monitors and evaluates Operations’ activities; on time performance; missed runs; revenue/cost data; total work hours; total pay hours; customer complaint and resolves data; accident data; road call data; and other operations related functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
  • Develops and maintains a timely and accurate reporting system designed to keep the Deputy CEO Chief Operations Officer informed of division progress. Directly oversees all Transportation business units/functions, contracted services and specialists, monitoring quality assurance and quality control, cost analysis and adherence, data management, long range fleet requirements, long range capital asset plan, maintenance information systems, and operational use of ITS and radio systems, and other related functions.
  • On-call 24/7 and notified of accidents and incidents involving RTA customers and employees. Notifies Deputy CEO Chief Operations Officer of major accidents and incidents.
  • Directs studies, investigations, and analyses at the direction of the Deputy CEO Chief Operating Officer preparing verbal and written reports of findings and recommendations.
  • Assists with the planning and oversight of RTA’s Bus Operations, Streetcar, Paratransit and Maintenance departments to ensure appropriate levels of service to the public; determines and implements short/long-term strategies needed to support agency goals and plans.
  • Develops and implements strategic business plans focusing on transportation needs in cooperation and coordination with internal/external stakeholders.
  • Participates in monthly joint labor-management meetings. Confers with service vendor(s) and CBA representatives to resolve current and prevent future employee relations issues, ensuring compliance with Federal obligations relative to protection of workers’ rights and labor agreements.
  • Maintains, supports, and promotes a safe work environment. Ensures Operations/Maintenance safety training and enforces all regulations relative to employee and public safety within the public transit system, contributes to the coordination of Risk Management, Safety and Security functions.
  • Assists to formulate policy recommendations for the Board of Commissioners and may be required to attend Board and sub-committee meetings.
  • Directs the activities of RTA services in compliance with the Americans with Disabilities Act (ADA), providing accommodation to qualified individuals.
  • Assists in responding to the Federal Transit Administration (FTA) Triennial Reviews and comments.
  • Assumes the duties and responsibilities of the Deputy CEO Chief Operating Officer in the event of an absence and as required. Other duties and departmental supervisions as may be assigned.
  • Contributes to ensuring that the EEO policies and programs are carried out.
  • Exhibit, personal and professional integrity at all times, consistent with the organization’s vision, mission and goals.
  • Performs other job related duties which are in keeping with the goals and objectives of RTA.

  • Excellent interpersonal and public communication skills.
  • Demonstrated ability to partner and collaborate with a diverse staff, address complex or sensitive situations, to advance the goals and strategies of RTA.
  • Demonstrated knowledge and experience in coordinating transit safety and service delivery, field operations, labor relations, staff development, and collective bargaining negotiation skills in a union environment strongly preferred
  • Demonstrated ability to manage a large and diverse workforce, especially in a unionized setting that requires intense attention to customer service and the customer experience.
  • Demonstrated ability to manage people in operational and corporate support programs for a large organization.
  • Demonstrated ability to budget, plan, and allocate corporate resources in a large organization.
  • Demonstrated ability to exercise critical thinking, analysis and managerial judgement.
  • Demonstrated ability to inspire, create and establish effective working relationships with peers, staff, customers and diverse constituents.
  • Ability to develop and implement strategic plans.
  • Ability to effectively organize, access, and have produced a variety of written materials for different audience and consistently meet deadlines.
  • Ability to communicate with effectively with diverse audience, including the media and external stakeholders concerning operation issues.
  • Ability to establish and maintain productive working relationships with employees, subordinate managers, consultants, and the general public, including those from culturally diverse backgrounds, the elderly, persons with disabilities, or other vulnerable populations.
  • Ability to convey confidence and self-awareness with regard to interpersonal and communication skills.
  • Ability to establish credibility and influence constituencies quickly.
  • Demonstrated ability to lead the implementation of strategic and operational initiatives.
  • Demonstrated skills in managing large, complex organizations that are multi-modal, decentralized, and use multiple technologies.
  • Demonstration of intense commitment to customer service.
  • Results orientation with a strong work ethic in a multi-tasking environment.

Bachelor’s Degree or Master’s Degree in Business Administration, Management, Transportation or related field is required

OR: Equivalent combination of training and experience.

  • Requires eight (8) + years of total experience managing in an executive or senior level position in the operations and maintenance areas of a multi-modal urban transit system with a unionized workforce.
  • Experience in coordinating transit safety and service delivery, field operations, labor relations, staff development, and collective bargaining negotiation skills in a union environment strongly preferred.
  • Demonstrated ability to partner and collaborate with a diverse staff, to address complex or sensitive situations, and to advance the goals and strategies of RTA.
  • Experience with the Trapeze software suite and Clever Devices CAD strongly preferred.
  • Experience with the operation and maintenance of alternative fuel source vehicles preferred.
  • Experience with the development and operation of Bus Rapid Transit (BRT) lines strongly preferred.
  • Experience within public transit or transportation industry is very desirable.

None required

Must submit to criminal background check, the results of which must meet hiring criteria for the role.

  • Must be able to work various hours in excess of eight (8), seven (7) days per week.
  • Must be available twenty four (24) hours per day, in emergency situations.
  • Ability to work a flexible schedule that may include evenings and weekends.
  • Must be able to work in various types of weather conditions.
  • Extended periods sitting at a table, desk or workstation with use of a computer; normal visual acuity and field of vision; hearing, speaking and color perception; work involves periodic bending, stooping, reaching, standing and walking; requires dexterity in operating office machines and equipment; periodic need to carry items for short distances weighing up to 10 lbs. (This position is Non –Safety Sensitive)
NORTA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on job-related standards and must comply with the principles of equal employment opportunity.

This classification is at-will and the incumbent serves at the pleasure of the hiring authority. This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Transit Job Listing - Senior Director of Operations