Transit Systems 2021-01-07 2021-01-19

Assistant Director of Transit Operations

Company: Sun Metro - City of El Paso View more listings
Location: El Paso, Texas
Job Status: Full-time
Job ID: 128783

$42.73 - $73.93 Hourly
$3,418.61 - $5,914.20 Biweekly
$7,406.99 - $12,814.10 Monthly
$88,883.92 - $153,769.19 Annually

FLSA: Exempt

CLOSE DATE: Jan. 19, 2021, 11:59 p.m.


Education and Experience: A Bachelor's degree in Business or Public Administration, Transportation, Planning, Engineering or a related field and eight (8) years of professional experience in management or administration of transit operations experience, including four (4) years of supervisory experience.

Licenses and Certificates: Texas Class "C" Driver's License or equivalent issued by another state by time of appointment.

Under general direction, plan, direct, and manage the City’s mass transit operations and administrative services functions.

Plan, organize and oversee daily operational activities. Involves: Analyze and evaluate division operations to assess long and short-range planning for strategies, resources and needs. Manage the division to include fixed route, rapid transit (BRIO), and dispatch operations. Participate in development and implementation of transit operations policies, goals and standards to provide safe, reliable, cost effective and customer friendly bus service. Direct all aspects of transit operations, including ridership, on-time performance, quality of service, and fare collection. Make recommendations and resolve sensitive and controversial operations issues to include customer complaints when necessary. Coordinate with other department divisions to ensure appropriate resources are available for all of operations. Prepare correspondence regarding department operations, policies and procedures.

Direct administrative and procedural studies of transit operations and maintenance to review cost effectiveness and recommend service improvements. Involves: Research and analyze operational statistics. Prepare divisional budgets, monitor and control budgets. Direct operational programs such as Training and Development and Expansion of Service Methods and Area. Oversee the Transit Facility and Fleet Maintenance program to include fueling and inventory control methods. Provide technical expertise in support of vehicle acquisitions including specification preparation. Maintain awareness of current Federal Transit Administration (FTA) regulations and federal, state and local legislation pertaining to transit operations, including drug and alcohol testing regulations, accessibility requirements. Adjust procedures as necessary to maintain compliance. Participate in audits or federal grant regulatory compliance and in development of cost allocation plans. Substitute for department head and other division heads during absences, if delegated, to maintain continuity of services and operations. Represent the department at committee meetings such as Citizen Advisory Committee and Mass Transit Board, communicate with ridership, the media, citizen groups and while at transit industry events.

Oversee and manage fixed route transit service and systems planning, scheduling, data collection and service analysis activities. Involves: Develop operational service planning studies. Analyze performance data and key performance indicators. Coordinate programs related to bus stops, shelters and transit centers. Identify transit service needs, prioritize improvements and determine resources required for implementing modified or new service(s). Oversee analysis and scheduling of major service changes and communicate changes to affected public. Oversee route shift-bidding process. Oversee management of system performance measurement, route evaluation, and bus stop inventory database. Evaluate trip planning, ridership and route efficiency and accessibility. Oversee the retrieval of manual and automated passenger counts and on-time performance data, so it may be reported to the Federal Transit Administration (FTA). Coordinate with Fixed Route Operations division and other departmental staff to implement service delivery plans and other programs such as the Automated Vehicle Locator (AVL). Coordinate service for general and special event operations that include Fixed Route and Streetcar Operations. Analyze and evaluate division operations to assess long and short-range transit planning for strategies, resources and needs. Coordinate with other city departments and entities such as Texas Department of Transportation (TXDOT), and Metropolitan Planning Organization (MPO) on long-range or regional transit planning and development projects.

Supervise assigned staff. Involves: Schedule, assign, instruct, guide and check work. Appraise employee performance and review performance appraisals completed by subordinate supervisors. Provide for training and development. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Counsel, motivate and maintain harmony. Interview applicants. Recommend hiring, discipline, merit pay or other employee status changes.


  • Application of comprehensive knowledge of federal, state and local rules and regulations pertaining to transit systems, including accessibility legislation and drug testing protocols.

  • Application of considerable knowledge of budget preparation and transit system operations and management methods.

  • Application of considerable knowledge of customer service techniques.

  • Application of considerable knowledge of supervisory regulations, practices and procedures.

  • Clear and concise oral and written communication to prepare reports and make presentations.

  • Interpretation of federal, state and local rules and regulations pertaining to transit operations.

  • Establish and maintain effective working relationships with coworkers, city officials, regulatory agencies, and the general public.
  • Subject to recall for emergencies.

  • Operation of a motor vehicle through City traffic.


Transit Job Listing - Assistant Director of Transit Operations