Transit Systems 2020-11-18 2020-12-16

Superintendent of Transportation (Operations)

Company: City of Detroit View more listings
Location: Detroit, Michigan
Job Status: Full-time
Job ID: 127138

DDOT takes the COVID-19 situation very seriously. We are working with the City of Detroit, state, and local public health officials and following the CDC’s guidance to reduce the spread of COVID-19. For more information, visit

Job Summary
Plans, directs and coordinates the vehicle operations activities of a large public transportation system; is responsible and accountable for providing public transportation services including vehicle and terminal operations, inspection services, staff supervision, and related office and support activities.


Essential Duties and Responsibilities

  • Assists in revising rules and regulations governing the specific work of the division.

  • Directs the scheduling of daily transportation operations and ensures compliance with operating policies, regulations, la bor agreement and work rules.

  • Observes and evaluates the performance of operating staff and service supervisors for compliance with policies and attainment of performance indicators.

  • Identifies and responds to performance deviations and determines course of action to correct problems, including progressive disciplinary actions and recommendations for additional training.

  • Directs, plans, budgets, and manages all transportation activities related to the terminal’s operation.

  • Liaisons with maintenance staff to ensure that a reliable bus fleet is provided for services.

  • Ensures safe, on time performance, and responds to interruptions or delays in bus operations.

  • Investigates violations of rules, regulations, and operating procedures by operating and supervisory personnel to determine appropriate corrective action to decrease volume of complaints.

  • Observes operations and recommends service improvements to maintain and increase ridership. Responsible for efficient daily service by ensuring that vehicles are clean and safe.

  • Prepares or reviews reports of subordinate supervisors, service inspectors, and others relating to the activities of the division.

  • Studies and analyzes present service routes, schedules and passenger load factors and recommends appropriate service changes.

  • Reviews recommendations to transfer, promote, demote, reassign, discipline and/or reward employees.

  • Receives and responds to employee problems and grievances.

  • Performs frequent field inspections of terminals and routes serviced, noting general conditions and possibilities for improvement.

  • Receives reports on general traffic conditions and makes adjustments to service routes and schedules, as required.

  • Evaluates the effects of, and makes recommendations on, proposed traffic ordinances and proposed changes to existing traffic routes.

  • May perform other duties as assigned


  • Bachelor's degree with specialization in transportation, traffic engineering, or business administration.

  • Six (6) years’ of extensive experience and training in operating practices and procedures, planning, directing and supervising work of subordinates in a large urban transportation system which includes four (4) years’ of experience in an administrative capacity.
Equivalent combinations of education and experience may be substituted to meet the education and experience requirements of this position.


Knowledge, Skills, and Abilities
  • Knowledge of the organization, work, functions, best practices and procedures of a large urban transportation system.

  • Knowledge of local, state and federal rules and regulations applying to the Detroit Department of Transportation.

  • Skill in solving operational, supervisory and administrative problems.

  • Skill in analyzing information to make effective and economical decisions.

  • Skill in implementing service delivery procedures.

  • Skill in supervising, planning, and coordinating large scale transportation operations.

  • Skill in report writing.

  • Skill in oral and written communication.

  • Ability to efficiently coordinate, direct and plan large-scale urban transportation activities.

  • Ability to interact with subordinates, departmental personnel and others in a tactful and diplomatic manner.

  • Ability to perform organizational and employee development analysis.

  • Ability to respond to workplace dynamics in a timely, visionary and pro-active manner.

  • Ability to interpret and analyze statistical data.

  • Ability to manage multiple priorities.

Licenses, Certifications, and Other Special Requirements: Valid State of Michigan Operator License; employees may be required to provide and operate a motor vehicle on a mileage reimbursed basis. Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position.

Subject and Weights
Interview - 70%
Evaluation of Training, Experience and Personal Qualifications (T.E.P.) - 30%
Total Interview and Evaluation of T.E.P: - 100%
Detroit Residency Credit: 15 Points
Veteran Points: 0-15 Points

Learn More/Apply:

Transit Job Listing - Superintendent of Transportation (Operations)