Transit Systems 2020-11-09 2020-12-14

Information Technology Manager (CTO)

Company: Pierce Transit View more listings
Location: Lakewood, WA, Washington
Job Status: Full-time
Job ID: 126952

**Note: This opportunity is open to ALL applicants who meet required qualifications. This recruitment announcement will remain open until the position is filled. Application screening will take place weekly and will begin on Monday November 16, 2020. The hiring authority reserves the right to make a hiring decision at any time. It is in the applicant's best interest to submit application materials as soon as possible.

Pierce Transit is an independent municipal organization, dedicated to fulfilling the mission of improving people's quality of life by providing safe, reliable, innovative, and useful transportation services that are locally based and regionally connected.

We are currently recruiting for an Information Technology Manager (CTO) to oversee our Information Technology department. Reporting to the Executive Director of Finance, this position is responsible for ensuring seamless operation of all information technology programs, processes and functions and for ensuring the secure, consistent and reliable operation of the Agency’s phone system, network components, and information technology applications. We are searching for applicants who can provide strong leadership and direction to the Information Technology department.

Essential Functions
The following functions are not intended to serve as a comprehensive list of all duties performed in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

  • Provides strategic level advice to the Executive team regarding information technology. Plans, develops, coordinates, and implements information systems to meet the Agency’s technology needs.

  • Provides leadership and direction to the Information Technology Department to support the Agency’s business goals and Strategic Plan. Develops and monitors implementation of department goals, objectives, priorities, and effectiveness of service delivery methods and procedures. Develops and coordinates implementation of the Information Technology Strategic Plan.

  • Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.

  • Oversees the management of multiple, concurrent, large IT projects, primarily in project planning and development, oversight, and sponsorship roles. Coordinates feasibility studies, prepares requests for proposals, and oversees selection and work of consultants and vendors. Monitors progress, evaluates and accepts work or products, verifies charges, and oversees required remedial action. Prepares a variety of complex narrative and statistical reports, proposals, and recommendations.

  • Develops, disseminates, and enforces policies, work rules, and procedures that ensure Agency computers, systems, and data are secure from unauthorized internal and external access.

  • Researches, recommends and deploys new technologies. Maintains expertise in the area of architecture and security.

  • Develops and administers departmental operating budget. Oversees Agency capital and operating budget for technology.

  • Manages department and budgets according to IT asset management best practices, data retention, computing, and cloud infrastructure.

  • Communicates projects information and manages relationships with cross-functional departments, external agencies, and outside vendors.

  • Forecasts for future funds needed for staffing, equipment, materials, projects, and supplies. Monitors and controls expenditures to department operating and capital budgets.

  • Develops and maintains partnerships with other departments. Collaboratively identifies solutions and provides clear and timely proactive communication.

  • Provides technical direction and resolves complex design and project or contract scope issues.

  • Represents the department with Pierce Transit Board, staff, and representatives of outside agencies.

  • Demonstrates reliable and consistent attendance.

  • Performs related work as required.


  • Bachelor's Degree in Information Technology or Systems, Computer Science, Electrical Engineering, Data Science, or a related field and

  • Seven (7) years' of directly related experience including supervisory experience.

  • Public sector experience desired.

  • Transit experience desired.

Knowledge of:
  • Principles and practices of employee supervision

  • Current technology trends and systems

  • Program development, management, and administration

  • Budget preparation and administration

  • Architecture of core business systems

  • Methods of system implementation

  • Enterprise operating systems, databases, and reporting tools

  • Agency processes

  • Enterprise performance monitoring

  • Applicable state and federal laws, rules, and regulations

  • Network infrastructure

  • Cyber security threat vulnerabilities, protection measures, remediation and recovery

  • Process improvement practices

  • Vendor management, negotiations, and procurement strategies

  • Project and operational management of a complex technology program

  • Business English

  • Standard office procedures

  • Microsoft Office products

Skill in:
  • Performing a variety of duties, often changing from one task to another of a different nature (multi-tasking)

  • Customer service

  • Communications (verbal and written)

  • Troubleshooting and analysis

  • Organizational/time management skills

  • Attention to detail

  • Computer and database skills

  • Change Management techniques

  • Vendor/Contract Management

Ability to:
  • Identify technology trends and issues

  • Research, analyze, and evaluate new service delivery methods and techniques

  • Interpret and administer policies and procedures

  • Prepare and analyze complex data and comprehensive reports

  • Establish and maintain effective working relationships

  • Meet schedules and deadlines of the work

  • Follow verbal and written instructions

  • The demonstration of specialized knowledge required to perform the job. Taking initiative in learning and implementing new concepts, technologies, and/or methods.

  • Clearly assigns responsibilities for tasks and decisions; sets clear objectives and measures, monitors process, progress, and results; provides feedback to employees and management.

  • Analyzing and diagnosing problems to resolve them or minimize their negative consequences. Isolating, defining and seeking solutions to problem areas. Analyzing problems or procedures, evaluate alternatives, and select best course of action. Adapting traditional approaches or devising new approaches, concepts, methods, designs, processes, technologies and systems.

  • Working effectively and productively with others, sometimes in a team setting. Working cooperatively, effectively and productively with internal and external customers.

  • Speaks, writes, and listens effectively in a variety of circumstances, sharing information and ideas with others.

  • Independently performing and accomplishing assignments and serving as a source of supply and support for the department, customers, and/or the organization.

  • Demonstrates the ability to manage the course of a project in the most efficient and effective way

  • Aligns own behavior and decisions with the needs and goals of the organization to increase productivity and efficiency.

  • Pursues new directions and drives needed change.

  • Individuals must pass a background check.

  • Positions assigned to support Public Safety systems may require additional background checks, including fingerprinting and/or a polygraph test.

Supplemental Information

Any required education must come from an accredited college or university whose accreditation is recognized by the U S Department of Education or the Council for Higher Education Accreditation (CHEA) or foreign equivalent.

Application Instructions
To be considered for this vacancy, you must apply online:

The online application must include a chronological work history and/or education, applicants must also attach resumes and/or cover letters as required to be considered for this position.

Applicants must also attach a cover letter stating how they meet the qualifications for the position in order to be considered. (Failure to submit a cover letter at the time of application will disqualify applicants from consideration)

At least 3 professional references to include a current or recent supervisor with names, phone numbers and email addresses.

Carefully review your application for accuracy, spelling and grammar before submitting.

Please ensure that your work history has been updated to include employment end dates as applicable.

The initial screening of applications will be solely based on the information provided in the supplemental questions and the content and completeness of the "work experience" and "education" sections of your application at

A resume will not substitute for completing the "work experience" section of the application.

All information may be verified and documentation may be required.

For questions regarding this recruitment or assistance with the application process, please contact Pierce Transit Employee Services @ 253-581-8095 or

If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at (855) 524-5627 or email

Pierce Transit Is An Equal Employment Opportunity Employer

Pierce Transit has a strong commitment to the community we serve and our employees. As an equal opportunity employer, we strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Pierce Transit's Equal Employment Opportunity (EEO) policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Transit Job Listing - Information Technology Manager (CTO)