Transit Systems 2020-09-15 2020-10-20

Customer Experience Officer

Company: City and County of Honolulu View more listings
Location: Honolulu, Hawaii
Job Status: Full-time
Job ID: 125824

The City and County of Honolulu is seeking a Customer Experience Officer, for the nation's first driverless metro system.

RESPONSIBILITIES: This position is responsible for managing an integrated strategy for customer information, representing both static and dynamic elements, to ensure timely, accurate, relevant information for multimodal customers to plan trips and successfully navigate the system. Responsible for the planning, development, implementation, and evaluation of customer information relevant to multimodal service for all scenarios including planned changes, unplanned disruptions, and standard updates. Oversee customer messaging including App development and real time arrival feeds for normal, degraded, and emergency operations including unplanned events such as equipment and system failures, maintenance, and safety/security situations. Responsible for quality assurance measures and support necessary to monitor, review and analyze the performance of the operations and maintenance services Contractor with regard to customer experience to ensure a safe, reliable, and customer experience driven service. Establish and maintain a positive relationship with Contractors. Demonstrate a commitment to safety that guides all aspects of work through consistent and professional behaviors in performance of the essential duties.

Equivalent to graduation from an accredited four year college or university with a bachelor’s degree in communications, public relations, public or business administration, or a related field.

For complete information and to apply, go to:

Transit Job Listing - Customer Experience Officer